Customer Service Team Lead

Uline; Kenosha (WI); On-site; Full time

Job summary

Uline, a leading distributor in shipping and packaging materials, is seeking a Customer Service Team Lead for their Kenosha branch. This role involves coaching representatives, evaluating customer interactions, and improving processes to enhance customer satisfaction. Competitive pay, comprehensive benefits, and a collaborative workplace culture are offered.

Benefits

Complete health insurance coverage

401(k) with 6% employer match

Tuition Assistance Program

On-site fitness center

Affordable meal options

Paid holidays and generous paid time off

Qualifications

• 3+ years of customer service experience.
• 2+ years of experience in a leadership/supervisory role preferred.

Responsibilities

• Coach and develop Customer Service Representatives.
• Review customer interactions to evaluate quality.
• Handle escalated customer issues.

Skills

Effective communication skills

Education

High School diploma or equivalent required

Bachelor’s degree preferred

Job description

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This range is provided by Uline. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $35.00/hr

Pay from $28 to $35 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.
  
  

Minimum Requirements

• High School diploma or equivalent required. Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of experience in a leadership / supervisory role preferred.
• Effective communication skills.
  
  

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
  
  

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.
  
  

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

(#IN-KNMANC)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Wholesale

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