Customer Service Tax Support

Godshall Recruiting; Gaffney (SC); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Retention bonus

Résumé du poste

Godshall Recruiting is seeking a contract Customer Service Associate in Gaffney, SC, to support tax processing operations with an $18.00/hour rate. The schedule runs Monday–Friday 9am–8pm, with two Saturday shifts per month.

You will complete a training program, provide phone support to branch staff and supervisors, maintain call logs, assist with federal and state tax returns, review tax forms for data entry, and help with audits and bank-product processing using designated systems.

Qualifications

• 1+ year of customer service experience, preferably in a call center.
• Excellent communication skills and professionalism.
• Strong computer skills and problem-solving ability.
• Must be available for 9am–8pm shifts and occasional Saturdays.

Responsabilités

• Provide phone support to branch staff and Supervisors on tax laws, software, forms, and administrative tasks.
• Maintain call logs in the Help Desk program.
• Assist with tax returns and data-entry of tax forms.
• Review tax-related documents and assist with audits and bank product processing.
• Contribute to special projects and ensure regular attendance.

Connaissances

Customer service

Call center

Communication

Computer skills

Problem solving

Shift flexibility

Attendance reliability

Description du poste

Salary: $18.00/hour

What your future day will look like:

• Complete comprehensive training program using classroom, online, and software-based methods.
• Provide phone support to branch staff and Supervisors on tax laws, software, forms, and administrative tasks.
• Maintain call logs in the Help Desk program.
• Aid branch personnel in preparing federal and state tax returns.
• Review scanned tax preparation forms from branches for accurate data entry.
• Assist with rejected tax returns.
• Review and validates various tax-related documents (e.g., IRS, State, and Bank Product compliance) using KOFAX, OnBase, and Home Office systems, ensuring compliance with standards.
• Support bank audits and internal random audits, including specific return types and IRS Due Diligence Requirements.
• Help process bank products and disbursements (debit cards, check printing).
• Assist with tax prep collections.
• Contribute to special projects as assigned.
• Regular and punctual attendance is expected!

Benefits Offered:

Bonuses offered for retention up to $1,000! Weekly pay through Godshall

Type: Contract

To be a champion in this role, you will need:

• Must have 1+ years in customer service, preferably in a call center.
• Great communication skills a must!
• Must be available to work any shift 9am – 8pm Monday- Friday.
• Also have flexibility to work two Saturdays a month for 5-7 hours.
• Good computer skills.
• Ability to problem solve.

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.