Tax Support Specialist — Customer Service

Godshall Recruiting; Gaffney (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Retention bonus

Job summary

Godshall Recruiting is seeking a contract Customer Service Associate in Gaffney, SC, to support tax processing operations with an $18.00/hour rate. The schedule runs Monday–Friday 9am–8pm, with two Saturday shifts per month.

You will complete a training program, provide phone support to branch staff and supervisors, maintain call logs, assist with federal and state tax returns, review tax forms for data entry, and help with audits and bank-product processing using designated systems.

Qualifications

• 1+ year of customer service experience, preferably in a call center.
• Excellent communication skills and professionalism.
• Strong computer skills and problem-solving ability.
• Must be available for 9am–8pm shifts and occasional Saturdays.

Responsibilities

• Provide phone support to branch staff and Supervisors on tax laws, software, forms, and administrative tasks.
• Maintain call logs in the Help Desk program.
• Assist with tax returns and data-entry of tax forms.
• Review tax-related documents and assist with audits and bank product processing.
• Contribute to special projects and ensure regular attendance.

Skills

Customer service

Call center

Communication

Computer skills

Problem solving

Shift flexibility

Attendance reliability

Job description

Godshall Recruiting is seeking a contract Customer Service Associate in Gaffney, SC, to support tax processing operations with an $18.00/hour rate. The schedule runs Monday–Friday 9am–8pm, with two Saturday shifts per month.

You will complete a training program, provide phone support to branch staff and supervisors, maintain call logs, assist with federal and state tax returns, review tax forms for data entry, and help with audits and bank-product processing using designated systems.