Customer Service & Systems Analyst II

Carlisle Fluid Tech; Shoreview (MN); Presencial; USD 33 000 - 44 000; Tempo integral

Resumo da oferta

Binks, based in Shoreview, MN, is seeking a Customer Service II Specialist to optimize how we serve customers by turning data into action. You will be a power user across ERP, CRM, ticket management, and the customer portal, tracking KPIs and identifying trends to drive improvements in onboarding and fulfillment.

You will partner with Customer Service, Sales, Supply Chain, and IT to design processes and technology enhancements, support high-volume periods, and maintain clear documentation.

Qualificações

• Bachelor's or associate degree or equivalent experience in business, supply chain, data analytics, or related field.
• 1-3+ years in customer operations, business systems, or supply chain support.
• Strong analytical skills to interpret data and translate insights into actions.
• Experience with ERP/CRM/ticketing systems and customer portals.
• Familiarity with Lean/Six Sigma or continuous improvement is a plus.

Responsabilidades

• Analyze customer service, order, and fulfillment data to identify trends and improvement opportunities.
• Build and maintain reports and dashboards to track KPIs like on-time delivery and ticket resolution times.
• Translate data insights into actionable recommendations for leadership and partners.
• Lead and support process improvement initiatives and design more efficient workflows.
• Administer and improve ERP, CRM, ticketing, and customer portal configurations.
• Manage and enhance the customer portal experience for self-service and support.
• Evaluate new tools and integrations to improve efficiency and customer experience.
• Monitor routing guides, EDI, and vendor scorecards for compliance gaps.
• Support onboarding and implementation for new accounts with system setup and documentation.
• Perform root-cause analysis and drive corrective actions with stakeholders.
• Maintain SOPs and system/workflow documentation.
• Present findings and recommendations in leadership reviews.
• Provide backup support during peak periods.

Conhecimentos

Analytical skills

Organizational skills

Communication skills

Data analysis

Formação académica

Associate or Bachelor's degree

Ferramentas

ERP systems

CRM systems

Ticketing systems

Power BI

Excel

Descrição da oferta de emprego

Binks, based in Shoreview, MN, is seeking a Customer Service II Specialist to optimize how we serve customers by turning data into action. You will be a power user across ERP, CRM, ticket management, and the customer portal, tracking KPIs and identifying trends to drive improvements in onboarding and fulfillment.

You will partner with Customer Service, Sales, Supply Chain, and IT to design processes and technology enhancements, support high-volume periods, and maintain clear documentation.