Customer Service Support Representative - US Remote

Labcorp; Durham (NC); Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid Time Off

Job summary

Labcorp is seeking a Remote Customer Service Support Representative to support our Maternal Serum Screening team. You will work with physician offices, hospital labs, patients, and internal teams to resolve inquiries with professionalism.

The ideal candidate is friendly, dependable, and passionate about customer experience. As a remote team member, you must be self-motivated, organized, and able to work independently in a structured environment.

Qualifications

• High School Diploma or GED required.
• 3 months or more of customer service experience preferred.
• Experience in call center or healthcare environment is a plus.

Responsibilities

• Act as a liaison between Labcorp, the customer base and patients.
• Resolve routine customer requests via inbound/outbound calls or internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting Labcorp's products and services.
• Research complex issues across multiple databases.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report discrepancies.
• Participate in activities to improve customer satisfaction and business performance.
• Perform administrative support for medical record management and CRM data to ensure HIPAA compliance.

Skills

Customer service

Communication

Attention to detail

Independent worker

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Salesforce

CRM systems

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Remote Customer Service Support Representative

to join our Maternal Serum Screening team.

In this customer-focused role, you will work with physician offices, hospital laboratories, patients, and internal teams to ensure inquiries are resolved accurately, efficiently, and with a high level of professionalism.

The ideal candidate is friendly, dependable, and passionate about delivering exceptional customer experience. You will answer questions, research and resolve issues, and serve as a trusted resource for our customers while maintaining a positive and empathetic approach.

As a remote team member, you must be self‑motivated, highly organized, and able to work independently in a structured environment. Success in this role requires strong communication skills, attention to detail, and the ability to consistently meet performance expectations, including productivity, quality, attendance, and other key performance metrics (KPIs). You should be comfortable working in a monitored environment where adherence to schedules, processes, and customer service standards is essential.

Work Schedule

Monday through Friday, 9:00 AM to 5:30 PM EST

Job Responsibilities

• Act a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

• High School Diploma or GED
• 3 months or more of customer service experience

Preferred Qualifications

• Associate's degree
• 3 months or more of contact center or call center environment
• 3 months or more of healthcare industry experience, such as a physician's office or a hospital

Additional Job Standards

Proficient with Microsoft Office programs

• Experience with Salesforce.com and/or Laboratory Information Systems
• Possess a high level of professionalism and a strong customer service orientation
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn‑around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Flexibility to work overtime or other shifts depending on business needs
• This position is remote based in the U.S.

Work From Home Requirements

• Private, HIPAA‑compliant workspace
• Agree to include home address in case reporting (CMS requirement)
• Internet 100 Mbps minimum
• Ability to work remotely in a fast‑paced, multi‑site environment

Application Window Closes

10/13/2026

Pay Range

$18.00 to $21.00 per hour

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
• For more detailed information, pleaseclick here.

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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