Customer Service Representative

Lab; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Job summary

Labcorp is seeking a Customer Service Representative to join our Portland, OR team. You will act as a liaison between Labcorp, customers, and patients, handling inquiries via calls and online channels with courtesy and professionalism.

The role requires attention to detail and the ability to research issues across multiple databases. Responsibilities include notifying clients of test results, ensuring accuracy of forms, and supporting HIPAA compliance.

Qualifications

• High School Diploma or equivalent.
• 3 months or more of customer service experience.

Responsibilities

• Act as a liaison between Labcorp, the customer base and patients.
• Resolve routine customer requests with products or services via calls or the Internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Clarify and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify inbound new customers requesting Labcorp's products and services.
• Research complex issues in multiple databases and communicate results.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report discrepancies.
• Support activities to improve customer satisfaction and business performance.
• Perform administrative support for medical record management and HIPAA compliance.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Salesforce.com

Laboratory Information Systems

Microsoft Office

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Job Description

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Customer Service Representative to join our team in Portland, OR

Work Schedule:

Monday- Friday 6:00 am- 2:30 pm. Additional hours and weekends may be required

Job Responsibilities

• Act a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

• High School Diploma or equivalent
• 3 months or more of customer service experience

Preferred Qualifications

• 1 year or more of contact center or call center experience
• 6 months or more healthcare industry experience, such as a physician's office or a hospital

Additional Job Standards

• Proficient with Microsoft Office programs
• Experience with Salesforce.com and/or Laboratory Information Systems
• Possess a high level of professionalism and a strong customer service orientation
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Flexibility to work overtime or other shifts depending on business needs

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health.

Benefits:

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information,

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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