Customer Service & Support Representative

iGas USA, Inc.; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

iGas USA, Inc. is seeking a highly organized Customer Service & Support Representative to support customers, sales and operations by managing the complete order lifecycle, resolving issues, and coordinating cross‑functional activities.

The role requires proactive, detail‑oriented individuals who thrive in a fast-paced environment, deliver post‑sale support, and build strong relationships with customers and internal teams.

Qualifications

• 3+ years of experience in customer service, order management, or related roles.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Experience working within ERP or CRM systems.

Responsibilities

• Manage complete order lifecycle from purchase order review through shipment and delivery.
• Investigate and resolve order discrepancies, shortages, shipping issues, and incorrect deliveries.
• Coordinate with all departments to ensure efficient order fulfillment.
• Provide timely updates on order status, shipment tracking, and delivery schedules.
• Deliver exceptional post-sale support to ensure customer satisfaction and long-term relationships.

Skills

Customer service

Order management

CRM systems

Microsoft Excel

Strong communication

Problem solving

Attention to detail

ERP systems

Tools

Microsoft Dynamics 365 Business Central

Salesforce

MS Office

ERP/CRM systems

Job description

iGas USA is seeking a highly organized, customer-focused Customer Service & Support Representative to join our growing team. This position plays a critical role in supporting our customers, sales organization, and internal operations by managing the complete order lifecycle, resolving customer issues, coordinating cross‑functional activities, and ensuring an exceptional customer experience. The ideal candidate is proactive, detail‑oriented, thrives in a fast‑paced environment, and enjoys solving problems while building strong relationships with customers and internal teams.

Key Responsibilities

Customer Service & Account Support

• Serve as a primary point of contact for customer inquiries regarding orders, shipments, product information, and delivery.
• Provide timely updates on order status, shipment tracking, and delivery schedules.
• Deliver exceptional post‑sale support to ensure customer satisfaction and long‑term relationships.
• Support customers with product documentation and information to assist purchasing decisions.
• Manage high‑volume inbound customer service and sales communications while ensuring prompt response and issue resolution.
• Serve as the in‑office support contact for traveling sales representatives by assisting customers with pricing, order status, documentation, and account support.
• Manage the complete order lifecycle from purchase order review through shipment and delivery.
• Review purchase orders for accuracy and validate pricing before order processing.
• Investigate and resolve order discrepancies, shortages, shipping issues, and incorrect deliveries.
• Identify pricing inconsistencies and place orders on hold until corrections are made to prevent fulfillment errors.
• Coordinate with all departments to ensure efficient order fulfillment.

Customer Account Administration

• Process Sales Return Orders (SROs), including return eligibility review, documentation, and coordination with internal departments.
• Support reclaim program customers by responding to inquiries, coordinating service requests, and managing account communications.
• Assist with new customer onboarding by distributing and collecting required account documentation, including credit applications, W-9s, and account setup forms.
• Coordinate with the credit department to activate new customer accounts.

Cross‑Functional Collaboration

• Serve as an escalation point for complex customer and order‑related issues.
• Coordinate resolutions across sales, logistics, warehouse, operations, credit, and transportation teams.
• Maintain accurate customer records and documentation within the ERP/CRM system.
• Build strong working relationships across departments to ensure seamless customer support.

Trade Show & Event Coordination

• Coordinate all aspects of company trade show participation.
• Manage booth reservations, vendor communications, shipping logistics, furniture rentals, labor scheduling, and on‑site services.
• Serve as the primary liaison with event organizers to ensure successful event execution and professional brand representation.

Qualifications

Required

• 3+ years of experience in customer service, customer support, inside sales support, order management, or account coordination.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong problem‑solving and customer conflict resolution skills.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Experience working within ERP or CRM systems.

Preferred

• Experience using Microsoft Dynamics 365 Business Central.
• Experience using Salesforce or CRM platform.
• Experience supporting B2B customers in manufacturing, distribution, HVAC, industrial, or wholesale environments.
• Experience coordinating trade shows or corporate events.
• Knowledge of shipping, logistics, or supply chain operations.

What We're Looking For

We're looking for someone who is dependable, customer‑focused, and takes pride in delivering outstanding service. The successful candidate enjoys working collaboratively, communicating with customers, solving problems, and helping the organization operate efficiently while supporting company growth. If you thrive in a dynamic environment where every day brings new opportunities to help customers and support a growing business, we'd love to hear from you.