Onsite Customer Support Representative

A-Gas Americas; Rhome (TX); On-site; USD 31,684 - 48,216; Full time

Benefits offered by this job

Profit-sharing

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO

401(k)

Job summary

A-Gas Americas is seeking a Customer Support Representative to join our on-site team in Rhome, TX. The role requires strong communication, order-entry accuracy, and coordination with operations to ensure timely delivery of gas products and services.

We value experience in customer service and familiarity with SAP and Salesforce. The position offers competitive pay and a comprehensive benefits package, with on-site work required in Rhome, TX.

Qualifications

• High School Diploma or equivalent required; Associate or Bachelor's degree preferred.
• Minimum 2 years of experience in customer service and account management.
• Prior experience with AP/AR preferred.
• Proficient in SAP, Salesforce, and MS Office; cloud apps experience a plus.

Responsibilities

• Provide professional customer support and prompt account management.
• Assist truck drivers to ensure rapid delivery of products and services to customers.
• Promptly answer and direct customer calls.
• Review and manage customer accounts for 100% order-entry accuracy.
• Facilitate prompt entry and tracking of gas acquisition jobs.
• Collaborate with operations, logistics, and plant teams to meet deadlines.
• Apply pricing models per current master agreements.
• Update POs and costing data in web-based systems.
• Prepare final job reports for finance clearance.

Skills

Customer service

Account management

Microsoft Office

SAP

Salesforce

Prior pricing data

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

SAP

Salesforce

Microsoft Office

Job description

Customer Support Representative

Who We Are

A-Gas is the global expert in the supply and life-cycle management of specialty chemicals and gases.

A-Gas also provides refrigerants, blowing agents, fire protection agents, and carbon credit offsets. Rapid Recovery is the company's service division and the number-one provider of refrigerant recovery services for the HVAC, refrigeration, demolition, and marine industries. With industry-leading recovery, reclamation, and gas processing technologies, A-Gas leads the industry in developing cutting-edge solutions designed to protect the environment. For more information on A-Gas, go to www.agas.com/us.

Job Overview

A-Gas Americas is seeking an energetic Customer Support Representative to join our team in Rhome, TX. This role requires exceptional verbal, written, and interpersonal skills to maintain positive and supportive customer partnerships.

Key Responsibilities

• Provide professional customer support and prompt account management
• Assist truck drivers to ensure smooth rapid delivery of products and services to customers
• Promptly answer, screen, and direct phone calls from customers
• Review and manage customer accounts to ensure 100% accuracy in order entry.
• Job Entry: Facilitate prompt, precise entry and tracking of gas acquisition jobs.
• Partner with operations, logistics, and plant teams to ensure jobs are completed on time
• Filter data based on material pricing structures and specific contract fee requirements
• Apply exact pricing models aligned with the most current customer master agreements.
• Update purchase orders, material metrics and cost structures in web-based systems
• Prepare final job reports and partner with finance dept. to clear jobs for receipts and payments

Qualifications & Skills

• High School Diploma or equivalent required; Associate or Bachelor's degree preferred.
• Minimum 2 years of experience in customer service and account management.
• Prior experience with Accounts Payable (AP) or Accounts Receivable (AR) preferred
• Proficient in Microsoft Office, SAP, Salesforce, and cloud-based applications.
• Ability to organize, prioritize, and multitask in a fast-paced environment
• Maintain confidentiality regarding customer accounts and pricing data.

Why A-Gas?

Pay range $23 and up, based on experience. Other benefits include company profit-sharing, medical, dental, vision, paid holidays, paid time off (PTO), 401(k), disability, life insurance, training initiatives, professional certifications, and a tuition reimbursement.

This role is required to be on site in Rhome, TX to support the Operations team. Work from home flexibility may only be granted after a probationary period and training has completly concluded.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran status.