Customer Service Support Representative

LCH Lab. Corp. of America Holdings; St. George (LA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Tuition reimbursement

Employee stock purchase plan

Job summary

Labcorp in Baton Rouge, LA is seeking a Customer Service Representative to liaison between physicians, patients and labs. You will handle inquiries, provide product education, and ensure accurate documentation while maintaining HIPAA compliance.

The role emphasizes strong communication, multitasking, and a client‑centric approach in a fast-paced environment with standard weekday hours.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree or higher preferred.
• 1+ year experience in customer service required.
• 2+ years experience in a contact center environment preferred.
• Healthcare experience preferred.

Responsibilities

• Act as a liaison between LabCorp, the customer base and patients.
• Resolve routine customer requests via inbound/outbound calls or the Internet.
• Speak with customers in a courteous, professional manner following protocol.
• Qualify and establish inbound new customers requesting LabCorp's products and services.
• Provide education and information as needed.
• Maintain HIPAA-compliant records and CRM data.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Multitasking

HIPAA awareness

Education

High School Diploma or equivalent

Associate's degree or higher

Tools

Microsoft Office

Salesforce

Laboratory Information Systems

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. LabCorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. LabCorp is seeking a Customer Service Representative to join our team in Baton Rouge, LA

Work Schedule: Monday-Friday 9:00am-6:00pm

Job Responsibilities

Act a liaison between LabCorp, the customer base and patients

Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

Speak with customers in a courteous, friendly, and professional manner using protocol procedures

Inquire, clarify, and confirm customer requirements and understanding of the solution

Provide additional customer education and information as needed

Qualify and establish inbound new customers requesting LabCorp's products and services

Work in multiple databases to research complex issues and questions

Notify clients of test results in a timely and accurate manner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

• High School Diploma or equivalent
• 1 or more years experience in customer service

Preferred Qualifications

• Associate's degree or higher
• 2 or more years experience working in a contact center/call center environment
• 2 or more years experience in healthcare, hospital or doctor’s office

Additional Job Standards

• Knowledge of Microsoft Office suite
• Experience with Salesforce.com and/or Laboratory Information Systems
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish

LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

For more detailed information,

Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions.

Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.

Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Labcorp is a global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.