Customer Services Support Operator - SE

Siemens Healthineers AG; Cary (NC); Hybrid; USD 57,000 - 79,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers in Cary, NC is seeking a resource planning professional to own end-to-end planning for allocation and deployment of field resources in a dynamic healthcare environment.

The role emphasizes coordinating with field management, prioritization, capacity planning, and strong communication with customers to meet commitments while supporting change management.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficient with MS Office (Word, PowerPoint, Excel, Outlook).
• Knowledge of SAP is preferred but not required.
• Strong verbal and written communication for diverse audiences.
• Ability to manage complex projects and determine critical paths.

Responsibilities

• Own E2E planning for allocation and deployment of field resources in a dynamic environment.
• Ensure delivery of customer commitments while optimizing field resource utilization.
• Own customer communications E2E for all service events.
• Navigate complex discussions with customers when scheduling appointments.
• Manage prioritization logic to align with customer commitments.
• Own deployment of field resources; act as decision maker with field management.
• Manage capacity planning to meet cyclical demand and deliver commitments.
• Apply problem-solving to reprioritize activities and resources in a dynamic setting.

Skills

Communication skills

Self-starter

Time management

Customer facing

Change management

Education

Bachelor’s degree

Tools

SAP

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Your role:

• You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
• You own customer communications E2E for all service events.
• You navigate complex discussions with customers when scheduling appointments.
• You manage and apply prioritization logic that aligns with customer commitments.
• You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
• You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
• You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Your expertise:

• A Bachelor’s degree or equivalent experience.
• Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• Knowledge of SAP is preferred but not required
• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
• Ability to support complex projects and determine the critical path to improve timely performance is essential
• The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues
• Strong organizational and time management skills with exceptional attention to detail is required
• The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
• Customer facing experience is preferred
• Experience in medical device or healthcare environment preferred

LOCATION: Cary, NC - HYBRID; Hours of Operation Shifts: M-F; between 0900 - 1800

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The base pay range for this position is: $57,430 - $78,969

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and affirming employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

Export Control

"A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."