Customer Service Support I

Manpower; Pleasant Valley Township (IA); On-site; USD 26,000 - 34,000; Full time

Job summary

Manpower seeks a Supply Chain Coordinator and Customer Relations professional for Davenport Works Operations, on-site in Davenport, IA. The role coordinates day-to-day account activities and serves as the liaison between the business and its customers.

Paid at $22.00 hourly, with a focus on delivering value and customer satisfaction. The successful candidate will have an associate degree and at least three years in sales, customer service, or supply chain roles, with proficiency in Oracle and MS

Qualifications

• Associate's degree required; minimum 3 years in sales/customer service, supply chain, accounting, or information systems.
• ITAR compliance requires U.S. person status.
• Bachelor's degree from an accredited institution preferred; manufacturing/sales experience a plus.

Responsibilities

• Manage day-to-day account activities and act as liaison between the business and customers.
• Deliver value-added services to maximize customer satisfaction and competitive advantage.
• Operate with little supervision, coordinating across multiple customers and plant locations.

Skills

Sales / Customer Service

Supply Chain

Accounting

Information Systems

Education

Associate's degree

Bachelor's degree (Preferred)

Tools

Oracle

Excel

Word

Outlook

Job description

Job Title

Supply Chain Coordinator and Customer Relations

Pay

$22.0 hourly

Work Location

On site at Davenport Works Operations facility (not remote)

Primary Responsibilities

• The key role of the Industrial Supply Chain Coordinator and Customer Relations is to manage day-to-day account activities and to act as the liaison between the business and its customers.
• They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace.
• This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

Major Activities and Key Challenges

• Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant
• Work closely with Supply Chain Management at the plant to ensure material is available to the end customer.
• Translate customer requirements and specifications prior to order entry.
• Prepare written quotations to quote pricing.
• Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers.
• Work closely with support staff providing guidance regarding the customer order cycle process

Qualifications

Basic Qualifications:

• Associate's degree from an accredited institution.
• Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Preferred Qualifications

• Bachelor's degree from an accredited institution.
• Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment.
• Proficient computer skills including Oracle and MS Office programs Excel, Word, and Outlook.
• Experience using multiple complex computer systems simultaneously.
• Experience analyzing data from multiple sources and reaching conclusions and outcome with this information.