Customer Service Support Coordinator II

Elyon International; Colorado Springs (CO); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid sick leave

Medical/Dental (optional)

401(k) Retirement Plan (optional)

Employer Paid Life Insurance

Employer Paid Short Term Disability

Optional Life Insurance

Descripción de la vacante

Elyon International in Colorado Springs seeks an entry-level Sales Order Clerk to ensure accurate data entry, timely order processing, and clear customer communication. You will monitor order progress, adhere to procedures, and produce monthly order reports to support operations.

This role involves handling returns and credits per protocol. Some responsibilities include validating data, entering orders, and coordinating delivery timelines with customers, while maintaining high accuracy and

Formación

• No prior experience required.
• High school diploma or vocational training required.
• Experience with ERP/CRM systems preferred but not required.
• Strong attention to detail in order processing.

Responsabilidades

• Review and validate sales order data for accuracy.
• Enter orders into the system to determine delivery dates.
• Confirm order details with customers and communicate timelines.
• Monitor order flow and address issues to ensure timely processing.
• Follow standard procedures to maintain consistency and efficiency.
• Oversee orders from creation to delivery and invoicing.
• Generate monthly reports on order receipts and trends.
• Support requests per established protocols, including returns and credits.

Conocimientos

Supply Chain Management

ERP Systems

Order Management

Data Analysis

CRM Software

Data Management

Documentation & Reporting

Customer Relationships

Educación

High School Diploma

Vocational Education

Descripción del empleo

Job Responsibilities:

• Reviews and validates sales order data upon receipt, ensuring all information is accurate and complete to maintain high processing standards.
• Adds necessary data and meticulously enters the order into the computer system, facilitating the accurate determination of delivery dates.
• Promptly confirms order details to customers, providing clear communication regarding expected delivery timelines to enhance customer satisfaction.
• Monitors the flow of sales orders closely, tracking progress and intervening as needed to ensure timely processing and address any potential issues.
• Adheres strictly to standard working procedures, ensuring consistency and precision in sales order processing and maintaining operational efficiency.
• Maintains vigilant oversight of sales orders throughout the entire process, from creation to delivery and invoicing, ensuring seamless execution and fulfillment.
• Generates detailed monthly reports on order receipts, offering valuable insights into order volumes, patterns, and trends to support strategic decision-making.
• Supports various requests in accordance with established protocols, including creating approved product return orders, handling credits and debits, and carefully assessing delivery options and schedules to meet customer needs effectively.

Minimum required Education:

High School Diploma, Vocational Education.

Minimum required Experience:

No prior experience required.

Preferred Skills:

Supply Chain Management (SCM) Enterprise Resource Planning (ERP) Systems Order Management Software Data Analysis & Interpretation Data Management Documentation & Reporting Customer Relationship Management (CRM) Software Order Fulfillment

Benefits:

Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.