Customer Service Support Associate - Bob Squad

Bob's Discount Furniture; North Dartmouth (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Match

Pet Insurance

Life Insurance

Tuition Reimbursement

Workday Learning

Employee Discount

Job summary

Bob's Discount Furniture is seeking a Customer Service Support Associate for the Bob Squad to assist guests across in-store, phone, and digital channels. The role focuses on delivering exceptional service throughout the shopping journey and supporting store teams with a variety of tasks.

This full-time, in-store position requires flexibility to fit retail schedules, a strong customer-service orientation, and comfort with technology to use support systems.

Qualifications

• Experience in customer service or retail environment.
• Ability to communicate clearly with customers in person and over the phone.
• Willingness to handle multi-function tasks in a fast-paced retail setting.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and digitally to support the customer journey.
• Handle orders and provide accurate data entry and processing in support systems.
• Support store teams and operations to ensure a smooth shopping experience.
• Participate in a retail schedule with required flexibility.

Skills

Guest communication

Empathy

Omnichannel support

Order entry accuracy

Cash handling

Multitasking

Problem solving

Tech-savvy

Professionalism

Team player

Tools

CRM system

Support systems

Job description

Customer Service Support Associate - Bob Squad Job Overview

Join Bob’s Discount Furniture as a Customer Service Support Associate - Bob Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care. This is a full-time, in-store position with required flexibility to work a retail schedule.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savvy, and the ability to support multiple functions in a dynamic retail environment. If you're a team player who loves solving problems and connecting with people, this is the opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

• Core Competencies & Expertise
• Guest communication and empathy
• Omnichannel customer support (in-store, phone, digital)
• Order entry and accuracy using support systems
• Cash handling and payment processing
• Multitasking and follow-through
• Problem-solving and root cause analysis
• Positive mindset and professionalism
• Technology adaptability and system usage
• Preferred Competencies & Skills
• Experience in retail, call centers, or customer service
• Sales or CRM system familiarity
• Experience supporting store operations or fulfillment

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni‑channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills‑based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well‑being, and career advancement.

Benefits & Perks

• National Medical, Dental, and Vision Insurance
• Paid Vacation, Sick Days, Holidays, and your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance
• Legal & Financial Planning assistance and wellness resources
• Tuition Reimbursement and employee scholarships
• Ongoing training and career development through Workday Learning
• Employee Discount on Day 1, plus merchant partner savings

Hourly Pay Range: $17.00 to $18.00 per hour

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill‑driven work environment. Our core values - Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun - guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Must be at least 18 years old to be considered for employment with Bob’s
• Ability to work flexible retail hours
• Strong verbal communication, judgment, and customer service skills
• Basic computer proficiency and willingness to learn new technologies
• Physical Demands
• Ability to stand and walk on showroom floor
• Ability to sit and perform computer‑based work at a desk
• Ability to speak clearly on phone and use standard office equipment
• Diversity is a Core Value at Bob’s

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: hourly pay

This policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We help people turn houses into homes with quality furniture at everyday low prices.

Join a GROWING national team where honesty, integrity, and fun shape how we work. We care about our customers, our communities, and each other. Bring your ideas, be yourself, and help us deliver great experiences in a fun, fast-paced environment.

Help customers find furniture they love – and build a career you love! Explore opportunities in sales, store management, and product support. Our sales roles offer uncapped commission opportunities. Help get furniture from our distribution centers to our customers’ homes. Explore warehouse, equipment operator, CDL-A Driver, and leadership opportunities with teams that value safety, teamwork, and FUN!

We offer medical, dental, and vision coverage, a 401(k) with company match, paid time off (including your birthday and anniversary!), and employee discounts. Additional benefits support your emotional, financial, and family well‑being.

*Benefits eligibility may vary by role and employment status

*Program eligibility may vary by role and employment status

New stores and an expanding distribution network create more opportunities to join our team and grow with us.

Our corporate and customer care teams help every part of Bob’s succeed. Explore opportunities supporting our customers and business – from customer service to technology, finance, marketing, and more!