Customer Service Support

EXPRESS SEED; Oberlin (OH); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Express Seed Company is seeking a Customer Service Support to assist the Customer Service team with correspondence, order entry, and order facilitation for a specific group of customers. The role helps resolve inquiries promptly to enhance satisfaction.

The position involves working with CRM and ERP systems, ensuring accurate customer data, and maintaining orderly order status. The ideal candidate will have strong MS Office skills and the ability to manage multiple tasks with precision.

Qualifications

• High school diploma or equivalent; 2+ years in Customer Service or relevant experience.
• Advanced skills in Microsoft Office Excel and Word.
• Experience with NAV/PeopleSoft or ERP systems is a plus.
• Strong analytical and problem-solving abilities.
• Proven ability to work independently and in a team; handle multiple tasks under pressure.
• Excellent written and verbal communication; strong organizational skills.

Responsibilities

• Communicate with Customer Service Representatives to ensure overall customer satisfaction.
• Respond to written and email communications.
• Enter customer orders by identifying product, quantity, and delivery date.
• Accurately update customer information and order status.
• Maintain a database of customer requests and product setup.
• Prepare periodic order status reports for customers.
• Interact with CRM and ERP tools to support Sales team.

Skills

Customer service

Analytical skills

Communication skills

Organizational skills

Teamwork

Deadline management

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Excel

Microsoft Word

ERP systems (NAV/PeopleSoft)

Job description

Express Seed Company was founded in 1982 as a full-service brokerage and supply chain manager that imports, processes, and distributes seeds, plugs, cuttings, liners, and more. From vendor to customer, our goal is to provide excellent service, solve problems, and help our customers be more profitable. Express Seed Company works primarily with medium to large-sized greenhouse growers, but also with contract growers, independent garden centers, and landscapers. Express Seed Company employs over 100 people in customer service, vendor relations, marketing, sales, logistics, and finance to serve thousands of customers.POSITION OVERVIEW:The Customer Service Support position assists the Customer Service team who are responsible for providing total customer service including correspondence to customers, order entry, and facilitating orders. This role supports the Customer Service Representatives to ensure the successful completion of the order process for a specific group of customers. The Customer Service Support role will also help resolve customer service issues and questions in a timely and professional way to enhance customer satisfaction.JOB DUTIES:• Effectively communicates with the Customer Service Representatives to establish overall customer satisfaction• Respond to written and email communications• Enter customer orders by identifying the product, quantity, and required delivery date• Accurately update and maintain customer information and order status• Maintain a database of customer special requests and item or product setup• Prepare periodic order status reports for customers• Interact with CRM and ERP tools to satisfy customer requests and support the Sales team• All other duties as assignedQUALIFICATIONS AND EDUCATION REQUIREMENTS:• High school diploma or 2+ years of experience in Customer Service or relevant experience• Advanced skills in Microsoft Office Excel and Word• Microsoft NAV, Peoplesoft, and/or ERP system experience is a plus• Strong analytical and problem-solving skills• Ability to work individually and in a team• Ability to handle multiple and diverse tasks under deadline pressure• Ability to work with all levels of employees and management• Effective communication skills, both written and verbal• Strong organizational skills, attention to detail, and follow-through requiredPHYSICAL ENVIRONMENT & REQUIREMENTS:• Climate-controlled office or home office environment• Continuously requires vision, hearing, twisting, and talking• Frequently requires sitting, standing, fine dexterity, and handling• Occasionally requires walking, climbing stairs, lifting (up to 20lbs), carrying, reaching, kneeling, pushing/pulling, bending, and crouching• Rarely requires climbing