Customer Service Support

Super Technology Solutions, Inc.; Nashville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the staffing solutions field in Nashville seeks a Customer Service and Sales Support Representative. In this role, you will assist customers with inquiries, support the sales team, and ensure client satisfaction through effective communication and problem-solving skills. Ideal candidates will possess previous telephonic experience in sales or customer service, and familiarity with medical supplies is advantageous.

Qualifications

• Previous phone experience in sales or customer service is required.
• Experience working with or for a distributor preferred.
• Knowledge of the medical supply industry is a plus.

Responsibilities

• Assist customers with inquiries on orders and services.
• Support sales team with administrative tasks and account updates.
• Resolve customer complaints and maintain account relationships.

Skills

Verbal communication

Written communication

Customer service

Job description

Super Technology Solutions, Inc. (SuperTSI) is a Certified Minority-owned & Women-owned Business Enterprise (M/WBE), and a Certified E-Verify Company. SuperTSI was incorporated in March 2007 and has offices located in New York, New Jersey and India. SuperTSI is a global provider of Engineering & information technology (IT) professionals and caters to clients in North America, Europe and South America. We specialize in providing Human Capital Management, Talent Acquisition, Training Services, and Business-Technology Solutions. We are a company that prides itself in delivering services of exceptional quality and value, while upholding our commitment to customer service.
Focused on developing partnerships with companies of all sizes, SuperTSI offers a comprehensive portfolio of Staffing, Executive Placements, Training, and Solutions that help businesses advance in today's competitive marketplace.

We help our clients enhance their IT staff by identifying and managing the right technical resources for their organization. Our team of former senior I.T. professionals is here to assist you through the use of our proven recruiting process.

Job Description

Responsibilities include, but are not limited to:

• Receiving telephone calls and emails from customers to assist with inquiries on various issues, including but not limited to new orders, order returns, and tracking orders.
• Assisting the sales team in all administrative tasks such as updating account and obtaining product information, entering orders, processing return requests and updating account pricing.
• Monitoring customer’s sales activity and reaching out to ensure business is being maintained and not lost to competition
• Following up with purchasing for new item and back order requests.
• Recommending changes in products, service, and policy
• Resolving customer complaints by investigating problems and making recommendations to management.
• Researching product detail and specs for customers and sales team by communicating with vendors, reviewing tech sheets, and performing online searches.
• Learning and maintaining professional and technical knowledge of the latest medical products and technologies including industry trends.

Qualifications

Qualifications:

• Must have previous phone experience in sales, sales support or customer service position.
• Candidate must have experience working with or for a distributor.
• Excellent verbal and written communication skills.
• The ability and confidence to work with high-profile customers
• Knowledge of the medical supply industry is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.