Customer Service Support

PedalPoint Recycling & PedalPoint LifeCycle Solutions; Elgin (IL); On-site; USD 50,000 - 77,000; Full time

Job summary

A recycling solutions provider is seeking a Customer Service Support candidate to manage supply chain operations and KPI development. Located in the Elgin/Chicago area, this entry-level, full-time role requires a Bachelor’s degree and proficiency in Excel, with a passion for recycling initiatives. Competitive salary package is offered.

Qualifications

• 0–3 years of experience in account service or supply chain analytics.
• Ability to synthesize data from multiple sources.

Responsibilities

• Own day-to-day supply chain operations for key accounts.
• Develop and maintain dashboards and KPIs for monitoring.
• Optimize workflow in internal ERP system and external reporting.

Skills

Proficiency in Excel

Strong analytical skills

Attention to detail

Knowledge about recycling

Education

Bachelor’s degree in Supply Chain Management or related field

Tools

Planning tools (e.g., Razor, NetSuite, Power BI)

Job description

Overview

Join to apply for the Customer Service Support role at PedalPoint Recycling & PedalPoint LifeCycle Solutions.

Base pay range

$50,000.00/hr - $77,000.00/hr

This range is provided by PedalPoint Recycling & PedalPoint LifeCycle Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• This is a full-time on-site role for a Customer Admin located in the Elgin / Chicago Area.
• Fully own the day-to-day supply chain operations for key accounts, including KYC onboarding, logistic scheduling, customer Q&A, inbound paperwork, plant workflow management, settlement and billing, in a timely manner
• Support critical decision making such as procurement volume, pricing, warehouse coordination, demand forecast, agreement duration, etc.
• Develop and maintain dashboards, KPIs, and scorecards to monitor forecast accuracy, inventory health, and service levels
• Optimize workflow in internal ERP system, accounting system, as well as with external reporting

Qualifications

• Bachelor’s degree in Supply Chain Management, Business, Finance, Economics, or a related field
• 0–3 years of experience in account service, demand planning, supply chain analytics, or financial planning.
• Proficiency in Excel and experience with planning tools (e.g., Razor, NetSuite, Power BI).
• Strong analytical and quantitative skills; ability to synthesize data from multiple sources; strong attention to detail and analytical skills
• Knowledge and passion about recycling / circular economy / non-ferrous metal and related industries

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other