Customer Service Supervisor (Store #20)

Hamrick's, Inc.; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Supervisor to lead a team of cashiers and customer service associates. This role emphasizes financial accountability and superior customer service, ensuring a positive experience for all patrons. The ideal candidate will possess a passion for helping others, a cheerful disposition, and the ability to manage financial operations efficiently. With responsibilities ranging from training staff to conducting audits, this position offers a dynamic work environment where your contributions will directly impact customer satisfaction and store performance.

Benefits

Vacation Pay

Flexible Schedule

Qualifications

• Experience in bookkeeping, retail management, or supervisory roles preferred.
• Ability to maintain a cheerful and positive attitude while assisting customers.

Responsibilities

• Supervise cashiers and customer service associates to ensure superior service.
• Prepare and reconcile daily financial operations including deposits and audits.
• Train new cashiers and manage breaks for staff to meet customer needs.

Skills

Customer Service

Bookkeeping

Retail Management

Supervising

Education

High School Diploma or Equivalent

Job description

Vacation Pay (based on eligibility guidelines)

The Customer Service Supervisor is responsible for the financial accountability of the store. This position supervises 10 to 20 cashiers at a time and 2-4 part-time customer service associates. The supervisor maintains a positive company image through courteous and professional interactions.

Responsibilities

1. Model and Drive Superior Customer Service.
2. Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tills.
3. Manage breaks and lunches for cashiers and support staff to support customer needs.
4. Run reports and audit transactions including voids, returns, employee transactions, etc.
5. Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated.
6. Address and correct any financial procedure issues found during periodic financial audits from corporate auditing personnel.
7. Train new cashiers or schedule seasoned cashiers to do so.
8. Communicate with corporate partners and leadership regarding opportunities in the financial area.
9. Maintain a neat, orderly, and professional front of store area.
10. Maintain financial paperwork filing (daily, weekly, monthly) per guidelines.
11. Place service calls to appropriate personnel for register equipment, financial equipment, etc.
12. Perform other duties as assigned by management.

Qualifications

• Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
• Passion for superior service and helping others.
• Cheerful and positive attitude.
• Consistent and reliable.
• Ability to work a flexible schedule.
• Walking frequently between areas; standing required; ability to negotiate stairs.
• Ability to lift 25 lbs.

Required Experience

Prefer 1+ years of retail cash office experience.

Required Education

High School diploma or equivalent.