Customer Service Supervisor Remote

Globe Life Family of Companies; Camp Hill (Cumberland County); Remote; USD 220,000 - 300,000; Full time

Job summary

Une entreprise renommée de services professionnels recherche un Directeur de l'Expérience au Travail pour superviser l'implémentation de programmes globaux. Le candidat idéal possède une expérience significative en opérations et en gestion d'équipe, avec de solides compétences en leadership. Ce rôle implique des voyages réguliers et travaille en étroite collaboration avec les clients internes pour améliorer l'efficacité des processus.

Benefits

Healthcare, dental, and vision plans

401(k) plan and firm-paid life insurance

Paid holidays and PTO

Ongoing professional development

Qualifications

• Minimum de dix ans d'expérience en opérations dans une organisation de services professionnels.
• Cinq ans d'expérience en supervision.
• Expérience en budgétisation et procédures comptables.

Responsibilities

• Diriger la création et le maintien de programmes concernant l'expérience au travail.
• Former et gérer l'équipe WE et soutenir leur développement professionnel.
• Collaborer avec la direction sur des initiatives stratégiques.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree

Master’s degree in Business Administration

Job description

Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Director of Workplace Experience to join our dynamic team in New York.

**About Latham & Watkins
**Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

**About the role
** As a Director of Workplace Experience, you will be responsible for directing, creating, implementing, and maintaining global, regional or practice specific programs and procedures. You will be responsible for effectively leading teams of professionals, cultivating a hospitality and service-oriented ethos and ensuring the seamless delivery of programs and service to the firm. Regular travel is required. Other key responsibilities include:

• Making recommendations to the Chief Officer and other members of senior staff and legal management regarding new developments, strategic initiatives, and goals for Workplace Experience and the firm
• Providing strategic direction and support to Workplace Experience (“WE”) Senior Managers and staff regarding the following areas:
  • Communicating the vision, and crafting a strategy that focuses on technology experience with an emphasis on operational excellence
  • Developing best practices and innovation to drive process improvements and change, including standards and measures (KPIs)
  • Establishing priorities and aligning strategic objectives
  • Collaborating with Senior Managers on change management strategy and communications
  • Driving implementation strategy, taking decisive action, and keeping on track with commitments to stakeholders
  • Leading and mentoring the WE Senior Managers with a central focus on self-development and coaching
  • Using data to drive strategy, track success, and deliver solutions
  • Cultivating a network of relationships to drive alignment across internal functions and regions
• Staying abreast of current and new Real Estate and Workplace Experience processes, tools, technologies, and market to remain current
• Managing, training, and developing the WE team; leading them in their professional and career development endeavors; acting as lead resource for operations questions, issues, developments, and strategic initiatives
• Working with local Senior Managers and the Chief Officer to develop budget requirements for all expenses; managing budget expenditures and monitoring variances for the office
• Liaising with all areas of the firm where overlap exists to develop efficient procedures / communications to stream-line processes and satisfy various department needs

**About you
** We’d love to hear from you if you:

• Exhibit excellent leadership skills, with the ability to lead multiple teams (i.e., organizing, planning, problem-solving, and decision making) necessary for effective management
• Possess the ability to undertake large, long-term projects, develop alternative methods to complete them, and implement solutions
• Display the ability to perceive and analyze complex problems, and a capacity to make or recommend sound decisions

And have:

• A Bachelor's degree or equivalent experience, with a Master’s degree in Business Administration or related field preferred
• A minimum of ten (10) years of progressively responsible operations experience, or related experience, at a multi-office professional services organization
• A minimum of five (5) years of supervisory experience at a professional services organization; experience with budgeting and general accounting procedures

**Compensation & Benefits
**Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also receive a generous and competitive total compensation package. The salary range for this role is $220,000 - $300,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications, and location. Discretionary bonuses may be awarded in recognition of individual and firm performance — and profit-sharing partnership contributions to 401(k) accounts may be given based on firm performance.

Latham's comprehensive and best-in-class benefits support employees through every stage of life:

• Healthcare, dental, and vision plans
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Generous 401(k) plan and firm-paid basic life and disability insurance
• Extensive resources for parents and caregivers
• Family building and fertility resources
• And much more!

In addition, employees receive:

• At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Ongoing professional development and career support, including bespoke training and leadership development programs, firm-paid access to LinkedIn Learning courses, and career coaching.
• Peer networking, mentoring, and professional support through our eight global staff affinity groups.

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity, pro bono work and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

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Required Skills

Required Experience

Qualifications:

• Excellent interpersonal and organizational skills are required.
• Excellent verbal and written communication skills are required.
• Ability to successfully function in a fast-paced cooperative team environment spanning across multiple offices.
• Desire to participate and excel with a broad range of project types, roles, customers, and tasks.
• Understanding and application of NEC, IBC and NFPA codes for completing electrical design work.