Customer Service Supervisor - Logistics & Operations Lead

Talentify; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Discounted stock purchase

PTO

Job summary

Talentify is seeking a Customer Service Supervisor in the United States, Indiana area. The role offers a national salary range of $60,000–$80,000, with California and Washington exceptions outlined in the posting.

You will coordinate shifts, supervise staff, and liaise with operations to resolve customer issues while promoting a safe, productive work environment. Key responsibilities include daily/weekly workload planning, staff development, escalation of service issues, and ensuring proper

Qualifications

• Bachelor’s degree or equivalent experience required.
• 1–3 years in a lead/supervisory/management role required.
• 1–2 years logistics experience preferred.

Responsibilities

• Coordinate and supervise the shift, supporting staff activities daily and weekly.
• Provide an interface to the customer and coordinate with operations to address issues.
• Lead staff to improve productivity and ensure workload planning and forecasting routines are completed.
• Escalate customer service issues and review complaints with relevant teams.
• Ensure proper documentation and a safe, productive work environment.

Skills

Customer service

Leadership

Team coordination

Education

Bachelor's degree or equivalent experience

Job description

Talentify is seeking a Customer Service Supervisor in the United States, Indiana area. The role offers a national salary range of $60,000–$80,000, with California and Washington exceptions outlined in the posting.

You will coordinate shifts, supervise staff, and liaise with operations to resolve customer issues while promoting a safe, productive work environment. Key responsibilities include daily/weekly workload planning, staff development, escalation of service issues, and ensuring proper