Customer Service Supervisor: Lead & Develop CX (Hybrid)

Sealed Air; Montgomery (AL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Sealed Air in Montgomery, AL is seeking a Customer Service Supervisor to lead a team of 3–15 CS professionals and drive outstanding service. The role requires on-site work for at least two days per week (Tue-Thu) with remote work on other days, reflecting a flexible hybrid arrangement.

The ideal candidate will coach staff, manage KPIs, and partner with other functions to deliver exceptional customer experiences while upholding Sealed Air’s World Class Customer Service vision and values.

Qualifications

• High level of computer literacy & knowledge of Enterprise Systems (SAP).
• Ability to travel occasionally within the region.
• Strong empathy for customers.
• Comfortable operating in a matrix environment with competing priorities.
• Excellent communication skills across a diverse organization.

Responsibilities

• Leads, manages and coaches the team to deliver an effortless customer experience.
• Ensures meaningful professional development for CS staff, enabling high performance and career progression.
• Sets direction for CSPs and exceeds customer needs.
• Communicates and executes Sealed Air’s World Class Customer Service vision and culture.
• Role models SEE values and drives regional initiatives like Voice of the Customer and CSE training.
• Partners with divisions to achieve mutual goals and drive improvements.
• Leads change management programs to enhance the value of customer service activities.
• Uses regional KPIs to coach and train CSPs toward target performance.

Skills

Leadership

Customer service

Communication

Change management

Project management

Tools

SAP

Job description

Sealed Air in Montgomery, AL is seeking a Customer Service Supervisor to lead a team of 3–15 CS professionals and drive outstanding service. The role requires on-site work for at least two days per week (Tue-Thu) with remote work on other days, reflecting a flexible hybrid arrangement.

The ideal candidate will coach staff, manage KPIs, and partner with other functions to deliver exceptional customer experiences while upholding Sealed Air’s World Class Customer Service vision and values.