Field Service Technician

Sealed Air Corporation; Santa Fe Springs (CA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Tuition reimbursement

Job summary

Sealed Air Corporation in Santa Fe Springs, CA seeks a customer‑facing Field Service Technician (Cushioning TSR) to provide technical service, equipment support, and packaging solutions within an assigned territory.

You will install and train operators on packaging systems, troubleshoot issues, and work with Sales to grow accounts. Relocation assistance is available for qualified candidates relocating to Santa Fe Springs, CA.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• At least 1 year of mechanical, technical service, or sales experience.
• At least 3 years of experience using Microsoft Office applications (Word, Excel, PowerPoint).
• Valid driver's license.
• Ability to travel daily within the assigned territory, with occasional overnight travel.

Responsibilities

• Install packaging equipment and systems at customer locations and train operators on operation, processes, and safety.
• Troubleshoot, diagnose, and repair equipment issues and suggest performance improvements.
• Provide technical support and demonstrate knowledge of Sealed Air's products and solutions.
• Consult with customers to understand packaging needs and recommend products and upgrades.
• Partner with sales teams to identify opportunities, develop accounts, and promote service agreements.
• Prepare customer quotations and support sales activities within the territory.
• Maintain accurate CRM records, service documentation, inventory tracking, and travel/expense reports.
• Collaborate with Sales, Customer Service, and Packaging Application Center teams for customer support.

Skills

Mechanical troubleshooting

Packaging equipment

Customer training

Sales support

Technical documentation

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

Location: Santa Fe Springs, California

Territory: California

Schedule: Monday–Friday schedule; occasional weekend or after‑hours support may be required based on customer or business needs. Weekend work is not normally required but may occur in rare or special circumstances.

Pay: $32–$36/hour + overtime + commission incentive

Relocation: Relocation assistance available for qualified candidates relocating to Santa Fe Springs, CA.

We are seeking a customer‑focused Field Service Technician (Cushioning TSR) to provide technical service, equipment support, and packaging solutions to customers within an assigned territory. This is a customer‑facing field service and technical sales support role that combines mechanical troubleshooting, packaging equipment maintenance, customer training, and account development. You will work closely with customers and sales teams to ensure packaging systems operate effectively while identifying opportunities to introduce new products, services, and equipment solutions.

What You'll Do

• Install packaging equipment and systems at customer locations and train operators on equipment operation, packaging processes, and safety procedures.
• Troubleshoot, diagnose, and repair equipment issues while recommending improvements to equipment performance and reliability.
• Provide technical support and demonstrate knowledge of Sealed Air's Protective Packaging products, equipment, and solutions.
• Consult with customers to understand their packaging needs, resolve operational challenges, and recommend appropriate products, services, and equipment upgrades.
• Partner with sales teams to identify new business opportunities, develop existing accounts, and promote service agreements, spare parts, and additional packaging solutions.
• Prepare customer quotations and support sales activities within the assigned territory.
• Maintain accurate CRM records, service documentation, inventory tracking, and travel and expense reports.
• Collaborate with Sales, Customer Service, and Packaging Application Center teams to ensure effective customer support.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• At least 1 year of mechanical, technical service, or sales experience.
• At least 3 years of experience using Microsoft Office applications, including Word, Excel, and PowerPoint.
• Valid driver's license.
• Ability to travel daily within the assigned territory, with occasional overnight travel for meetings, training, and customer service coverage.

Technical Skills

Experience with one or more of the following:

• Mechanical troubleshooting, equipment repair, and maintenance.
• Packaging equipment, packaging machinery, or industrial equipment.
• Equipment installation, servicing, and technical support.
• Reading and interpreting technical drawings, equipment manuals, and troubleshooting guides.
• Identifying equipment issues and recommending appropriate technical solutions.
• Knowledge of packaging materials, processes, and applications.

Preferred Experience

• Experience in packaging, protective packaging, manufacturing, or industrial equipment.
• Background in field service, mechanical maintenance, technical support, or equipment servicing.
• Experience in account management, territory sales, customer service, or consultative selling.
• Experience working with Account Managers, Key Account Managers, Sales Account Managers, or similar customer‑facing roles.

Preferred Certifications

Relevant technical, mechanical, industrial maintenance, or packaging‑related certifications are an advantage but are not required.

Customer & Business Skills

Because this is a customer‑facing and sales‑support position, strong communication and relationship‑building skills are essential.

• Excellent verbal and written communication, listening, and presentation skills.
• Ability to build and maintain strong customer relationships.
• Comfortable training, supporting, and advising customers on technical solutions.
• Strong problem‑solving, negotiation, and influencing skills.
• Ability to identify customer needs and recommend appropriate products and services.
• Comfortable identifying sales opportunities, promoting equipment upgrades, and supporting account growth.
• Self‑motivated, organized, detail‑oriented, and results‑driven.
• Ability to work independently and collaborate effectively across teams.

Travel & Requirements

• Ability to travel daily within the assigned territory.
• Occasional overnight travel may be required for meetings, training, and customer service coverage.
• Valid driver's license and ability to meet company travel requirements.

Benefits And Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Requisition id: 56806

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [e-mail].