Customer Service Supervisor(Delta)-Portland

ZipRecruiter; Portland (OR); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Customer Service Supervisor in Portland, responsible for overseeing staff to ensure safety and customer satisfaction. The role requires excellent leadership skills, a strong work ethic, and a passion for service, along with 2 years of relevant experience.

Qualifications

• Minimum 2 years of relevant experience required.
• Valid Driver’s License and ability to pass a background check.
• Must be at least 18 years old with authorization to work in the U.S.

Responsibilities

• Supervise daily activities to ensure safety and efficiency.
• Enforce safety regulations and manage shift operations.
• Provide direct customer assistance and handle complaints.

Skills

Excellent customer service skills

Strong work ethic

Team-oriented mindset

Computer proficiency

Effective verbal and radio communication

Strong leadership skills

Conflict resolution skills

Creative problem-solving abilities

Education

High School diploma or GED

Job description

Job Description

General information

Job Title: Customer Service Supervisor(Delta)-Portland

Date: Saturday, May 3, 2025

Location: Portland, Maine

Pay Rate: Base Pay Rate: $22.00, Seasonal Pay Rate: $2, Total Pay: $24

Full/Part Time: Full Time

Exempt or Non-Exempt: Non-Exempt

Shift: A.M. shift, P.M. shift

Requirements and Description

The Unifi Customer Service Supervisor is responsible for supervising employees during their shifts to ensure safety and efficiency. Supervisors ensure that customer service staff provide excellent service, acting as the first point of contact for customers. This role involves direct customer interaction, requiring friendliness, outgoing personality, and a passion for customer satisfaction.

Essential Functions / Key Responsibilities

• Supervise daily activities of employees to ensure safe and effective operations.
• Monitor and enforce safety regulations in accordance with OSHA/TSA/DOT/FAA, company policies, and laws.
• Manage shift operations, including workstation assignments, training, vacations, breaks, overtime, and shift rotations.
• Enforce company policies, handle disciplinary actions, and promote equal employment opportunity and professional conduct.
• Communicate issues to management.
• Conduct shift meetings.
• Perform passenger assistance duties, including check-in, special needs support, ticketing, boarding, baggage handling, reservations, and complaint resolution.
• Perform other related duties as assigned.

Basic Qualifications

Pre-requisites

• Valid Driver’s License
• Ability to pass pre-employment drug screen
• Ability to pass background check up to 10 years
• Must be at least 18 years old
• Authorization to work in the U.S.
• Complete SIDA training for airport security

Experience

• Minimum 2 years of relevant experience

Knowledge, Skills & Abilities

• Excellent customer service skills
• Strong work ethic
• Team-oriented mindset
• Computer proficiency
• Ability to understand and follow procedures and regulations

Qualifications

• High School diploma or GED

Additional Skills

• Effective verbal and radio communication
• Strong leadership and conflict resolution skills
• Creative problem-solving abilities

Working Conditions

Work Schedule

Flexibility required for various shifts, including nights, weekends, holidays, and overtime. Operates in a shift bid environment.

Work Environment

Must be alert to moving vehicles and aircraft, use radio equipment, and tolerate outdoor weather conditions, noise, fumes, dirt, and dust.

Physical Demands

• Lift/carry/push/pull items over 70 pounds regularly
• Frequent walking, climbing, bending, kneeling, crawling, and stooping
• Work in high or cramped spaces
• Carry heavy items on jetways

Supervisory Responsibilities

Supervise Customer Service Agents and Leads.

Unifi is committed to equal opportunity employment regardless of race, ancestry, citizenship, marital status, veteran status, or other protected categories.