Customer Service Supervisor

TEKsystems, Inc.; Waunakee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading provider of business and technology services is seeking a Customer Experience Supervisor in Waunakee, WI. This fully onsite role involves overseeing a team, enhancing customer satisfaction, and implementing process improvements. If you have supervisory experience and strong communication skills, apply now to join a team dedicated to business transformation and excellence.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 2–5 years of supervisory experience in a customer service environment.
• Proficiency with SAP is required.
• Strong leadership and communication skills are essential.

Responsibilities

• Supervise and support the Customer Experience team.
• Drive customer retention and growth through strong relationships.
• Identify and implement process improvements.

Skills

Phone communication

Mechanical aptitude

Attention to detail

Organizational skills

Leadership capabilities

Comprehension and memory retention

Tools

SAP

Job description

Key Responsibilities:

• Supervise and support the Customer Experience team, including performance evaluations, attendance, and training.
• Foster strong relationships with new and existing customers to drive retention and growth.
• Identify and implement process improvements to enhance team efficiency and customer satisfaction.
• Provide training and mentorship to team members.
• Review customer orders and quotes daily for accuracy and completeness.
• Assist with complex customer interactions and escalations.
• Monitor and support the order entry process to ensure smooth operations.
• Maintain a clean, professional, and organized work environment.
• Actively participate in company-wide quality, efficiency, and cost-saving initiatives.
• Perform other duties as assigned.

Required Qualifications:

• 2–5 years of supervisory experience in a customer service environment.
• Proficiency with SAP.
• Excellent phone communication skills.
• Strong mechanical aptitude.
• Exceptional attention to detail and organizational skills.
• Proven leadership capabilities.
• Strong comprehension and memory retention skills.

Submit your resume outlining your relevant experience and why you're a great fit for this role today!

Pay and Benefits

The pay range for this position is $31.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waunakee,WI.

Application Deadline

This position is anticipated to close on Jun 23, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.