Customer Service Supervisor

MedStar Health; Waunakee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a Customer Experience Supervisor to oversee the account management team and ensure superior service. This role requires strong supervisory skills, experience in customer service, and SAP familiarity. The position involves training team members, developing client relationships, and identifying process improvements. Join a dynamic team and contribute to enhancing customer satisfaction and operational efficiency.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 2-5 years of Customer Service Supervisory experience required.
• SAP Experience essential.
• Excellent phone skills and strong mechanical aptitude.

Responsibilities

• Oversee account management team and provide customer service.
• Supervise Customer Experience Department employees.
• Develop strong customer relationships to retain business.

Skills

Customer service

Customer support

Troubleshooting

Supervisory skills

SAP

Education

Bachelor's degree

Job description

*Description*
The Customer Experience Supervisor will be responsible for overseeing the account management team. They will also provide superior customer service to the company's customers in the United States. This role involves supporting the Customer Experience Account Management team to meet and exceed customer expectations, and continuously improving efficiencies and effectiveness. This will be supporting the largest customers in the company and will be working closely with the Sales team.
Supervise employees of the Customer Experience Department, including attendance, performance evaluations, and training.
Develop and maintain strong relationships with new and existing customers to retain business and promote growth opportunities.
Identify areas for improvement, develop solutions, test new processes and implement changes within the team.
Provide one-on-one and group training for the Customer Experience Team.
Review orders and quotes daily for accuracy.
Support Customer Experience Representatives with difficult customers, orders and quotes.
Monitor order entry process flow and provide assistance to ensure stability and smooth operations.
Maintain a professionally presentable and organized office work area.
Be an active participant in the company's suggestion, quality, efficiency, and cost-saving programs!
Other duties as assigned.
*Skills*
Customer service, Customer support, Troubleshooting, supervisory skills, sap, erp, transmission
*Top Skills Details*
Customer service,Customer support,Troubleshooting,supervisory skills,sap
*Additional Skills & Qualifications*
Must:
2-5 years of Customer Service Supervisory experience
SAP Experience
Excellent phone skills, strong mechanical aptitude, excellent attention to detail, strong leadership skills, & strong comprehension and memory skills.
Nice:
Bachelor's degree
Any knowledge of transmission industry
Experience working with Sales teams
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $31.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Waunakee,WI.
*Application Deadline*
This position is anticipated to close on Jun 25, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.