Customer Service Supervisor

Oldcastle APG; Stockton (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in construction materials is seeking a Customer Service Manager to enhance customer satisfaction through team leadership and effective problem resolution. This role involves overseeing daily operations, ensuring accurate order processing, and fostering an engaged customer service team. The ideal candidate will have strong interpersonal skills, a solid grasp of Microsoft Office, and the ability to manage customer inquiries adeptly.

Benefits

Highly competitive base pay

Comprehensive medical, dental, and disability benefits

Group retirement savings program

Health and wellness programs

Opportunities for growth and internal promotion

Qualifications

• 3+ years of experience in Customer Service or related field.
• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving skills.

Responsibilities

• Manage operations of the Customer Service team.
• Enter orders and respond to customer inquiries effectively.
• Train team members and monitor their performance.

Skills

Interpersonal skills

Organizational skills

Problem-solving skills

Communication skills

Education

High School diploma or GED

Tools

Microsoft Office Suite

Salesforce

Lawson Software

Job description

In this role you will interact with Operations, Sales, Production and Finance to ensure highest level of customer satisfaction is delivered. Improve customer service experience by building an engaged customer service team designed to facilitate growth

Job Responsibilities

• Responsible for the day-to-day operations of the Customer Service .
• Collaborate with Operations, Production, Sales and Finance teams to ensure prompt resolution of issues and accurate order processing and delivery
• Enter customer orders received by email and phone into system
• Answer high volume of incoming calls and emails in a timely manner
• Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems
• Communicate effectively with customers related to order status and coordinate with production regarding backordered items
• Review reports pertaining to daily activities such as order entry, call logs, open orders, late order to minimize errors
• Develop and maintain product knowledge to support customer needs and provide solutions
• Utilize the use of SalesForce to manage customer issues
• Review and retrieve documentation for credit department as needed
• Issue credits for pallet and product returns when applicable
• Categorize, file, and maintain pick ticket copies for audit purposes and file all customer records
• Execute Daily and Business fundamentals
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
• Train and coach team members on daily responsibilities, procedures, or process changes.
• Assist in monitoring performance of each team member
• Plan and establish work schedules, assignments, or projects to meet business goals
• Mange time-off, missing punches and approving timecards
• Ensure orders are entered correctly and in a timely manner.

Job Requirements

• High School diploma or GED or equivalent training, experience and education.
• Minimum 3+ years of experience managing people and leading teams in Customer Service or related field.
• Excellent interpersonal skills : ability to establish and maintain effective relationships with employees and managers.
• Excellent communications skills, verbal, written, in-person and by telephone.
• Strong organizational and problem-solving skills
• Skilled in Microsoft Office Suite
• Experience using Lawson Software & Salesforce preferred

Compensation

• Pay is $25 - $28 / hr, based on experience

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusiveculture that values opportunity for growth, development, and internal promotion

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