Customer Service Supervisor

Airgas, Inc.; San Diego (CA); On-site; USD 64,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Customer Service Supervisor, um ein Team von Customer Support Representatives zu leiten. In dieser Schlüsselrolle sind Sie für die tägliche Überwachung und Koordination der Teamaktivitäten verantwortlich, um sicherzustellen, dass die Kunden über verschiedene Kanäle hinweg erstklassigen Service erhalten. Sie fördern langfristige Kundenbeziehungen und arbeiten eng mit internen Abteilungen zusammen, um die Effizienz zu steigern. Wenn Sie eine Leidenschaft für Kundenservice und Teamführung haben, ist dies die perfekte Gelegenheit, Ihre Karriere voranzutreiben und einen positiven Einfluss auf die Kundenerfahrung zu haben.

Benefits

Elternzeit

401k

Studiengebührenrückerstattung

Stipendien

Qualifications

• 2-3 Jahre Erfahrung im Kundenservice oder im Vertrieb.
• Führungskompetenz und Erfahrung in der Teamleitung.

Responsibilities

• Leitung und Koordination des Kundenserviceteams.
• Sicherstellung der Kundenzufriedenheit und Problemlösung.
• Überwachung der Teamleistung und Schulung der Mitarbeiter.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamführung

Organisationsfähigkeiten

SAP-Kenntnisse

Microsoft Office

Google Suite

Problemlösungsfähigkeiten

Mathematische Fähigkeiten

Zeitmanagement

Education

Associates Degree in Management

2 Jahre Führungserfahrung

Tools

SAP

Microsoft Office

Google Suite

Job description

R10067367 Customer Service Supervisor (Open)

Location: San Diego, CA

How will you CONTRIBUTE and GROW?

GENERAL SUMMARY:

The Customer Service Supervisor provides daily supervision and coordination of a team of Customer Support Representatives (CSRs). These CSRs support all phases of the order fulfillment process for Airgas customers via phone and electronic channels. The CSRs promote long-term customer relationships and deliver superior service, including sales support, order entry, pricing coordination, problem resolution, and expediting.

The salary range for this position is $64,000 to $80,000.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Manage the team's daily functions and productivity, including customer service via phone, email, fax, or in person for industrial, medical, and specialty gases, as well as welding and safety products.
2. Respond to customer inquiries, facilitate sales, and serve as the main point of contact for customers.
3. Manage a team of two or more associates, providing performance feedback and disciplinary recommendations.
4. Demonstrate full knowledge of order entry, data research, and customer service processes.
5. Perform data entry for sales, new account setup, and maintenance of customer accounts, including pricing.
6. Handle customer inquiries related to billing, cylinder balances, order status, and delivery times promptly and courteously.
7. Research products with vendors regarding price and availability.
8. Resolve conflicts related to order delivery cycles.
9. Review customer account balances, invoices, and leases.
10. Coordinate with sales, customers, branches, and other departments to ensure effective communication and customer satisfaction.
11. Lead, guide, and develop the Customer Service team through training, goal-setting, evaluations, and coaching.
12. Create and monitor performance metrics, providing reports to management and stakeholders.
13. Implement continuous improvement initiatives to enhance team productivity.
14. Foster a motivating and communicative department environment.
15. Communicate new processes and procedures to the team.
16. Monitor phone etiquette and ensure adherence to Airgas Values.
17. Maintain professional relationships with internal and external customers.
18. Work directly with end-user customers to ensure high service levels.
19. Collaborate with sister companies and national accounts for problem resolution and efficiency improvements.
20. Develop relationships with regional personnel and key stakeholders.
21. Participate in process improvement projects and other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Associates Degree in Management, Business, or related field preferred; or up to 2 years of related leadership experience.

Experience: 2-3 years in a leadership, customer service, or inside sales role; SAP experience preferred.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Strong interpersonal and relationship-building abilities.
• Organizational, team-building, and staff development skills.
• Effective oral and written communication skills.
• Adaptability in communication style based on audience.
• Strong organizational skills with the ability to manage multiple priorities.
• Proactive, process-oriented, and team-focused mindset.
• Proficiency in Microsoft Office and Google Suite products.
• Problem-solving and analytical skills.
• Math skills including basic calculations and percentage computations.
• Ability to work independently and as part of a team.
• Time management skills to prioritize in a dynamic environment.
• Attention to detail.

Additional Information:

We support our employees with competitive pay, comprehensive benefits, and programs like parental leave, 401k, tuition reimbursement, and scholarships.

We value diversity and are committed to an inclusive workplace. We encourage applications from all qualified candidates regardless of background.

Equal Opportunity Employment:

We are an equal opportunity employer. For more information, view our policies and rights here.