Customer Service Supervisor

Airgas; San Diego (CA); On-site; USD 64,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Customer Service Supervisor, der ein Team von Kundenservice-Mitarbeitern leitet und die Auftragsabwicklung optimiert. In dieser Schlüsselrolle sind Sie für die Pflege langfristiger Kundenbeziehungen verantwortlich und gewährleisten einen herausragenden Service. Sie werden die Möglichkeit haben, Prozesse zu verbessern, das Team zu schulen und eine positive Arbeitsumgebung zu fördern. Wenn Sie eine Leidenschaft für Kundenservice und Teamführung haben, ist dies die perfekte Gelegenheit, um Ihre Karriere voranzutreiben und einen echten Unterschied zu machen.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

Bezahlte Freizeit

Elternzeit

401(k) mit Matching

Studiengebührenrückerstattung

Stipendienprogramme

Qualifications

• Mindestens zwei Jahre Führungserfahrung im Kundenservice oder Innendienst.
• Erfahrung in der Datenverwaltung und Kundenbetreuung erforderlich.

Responsibilities

• Leitung eines Teams von Kundenservice-Mitarbeitern zur Sicherstellung hoher Servicelevels.
• Entwicklung von Leistungskennzahlen und Überwachung der Ergebnisse.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamführung

SAP

Microsoft Office Suite

Google Workspace

Problem-Lösungsfähigkeiten

Zeitmanagement

Education

Associate’s Degree in Management

Erfahrung als Teamleiter

Tools

SAP

Microsoft Office Suite

Google Workspace

Job description

R10067367 Customer Service Supervisor (Open)

Location: San Diego, CA - Filling industrial

How will you CONTRIBUTE and GROW?

GENERAL SUMMARY:

The Customer Service Supervisor oversees a team of Customer Support Representatives (CSRs) who support all phases of order fulfillment for Airgas customers via phone and electronic channels. The role focuses on building long-term customer relationships and delivering superior service, including sales support, order processing, pricing coordination, problem resolution, and expediting.

The salary range for this position is $64,000 to $80,000.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage daily team functions and productivity, ensuring high customer service levels for orders related to industrial, medical, and specialty gases, as well as welding and safety supplies.
• Respond to customer inquiries via phone, email, fax, or in person, facilitating all order fulfillment activities.
• Lead and develop a team of at least two associates, providing performance feedback and disciplinary recommendations as needed.
• Maintain comprehensive knowledge of order entry, data research, and customer service processes.
• Handle data entry for sales, new account setup, and account maintenance, including pricing updates.
• Address billing, cylinder balances, order status, and delivery inquiries promptly and courteously, with follow-up as necessary.
• Research product availability and pricing with vendors.
• Resolve conflicts related to order delivery and manage customer account reviews.
• Coordinate with sales, branches, and other departments to ensure effective communication and delivery.
• Provide leadership, training, and coaching to the customer service team, including onboarding and technical training.
• Develop performance metrics, monitor results, and report to management.
• Implement process improvements to enhance team productivity.
• Foster a positive, communicative, and supportive team environment.
• Ensure all team members demonstrate Airgas values and maintain professional relationships with customers and internal partners.
• Collaborate with other supervisors and managers on process improvements and initiatives.
• Participate in special projects and other duties as assigned.

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Are you a MATCH?

MINIMUM QUALIFICATIONS:

To succeed in this role, candidates must meet the following requirements:

• Associate’s Degree in Management, Business, or a related field is preferred; relevant experience as a team lead, supervisor, or manager may substitute.
• Two to three years of leadership experience in customer service or inside sales.
• Experience with SAP is preferred.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills, with the ability to explain information clearly.
• Strong relationship-building and collaborative skills.
• Organizational, team-building, and coaching abilities.
• Effective oral and written communication skills.
• Ability to adapt communication style to different audiences.
• Strong organizational skills and ability to manage multiple priorities.
• Positive attitude towards continuous improvement and learning.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Problem-solving and analytical skills.
• Mathematical skills for calculations involving measurements, rates, and percentages.
• Ability to work independently and as part of a team.
• Time management skills and attention to detail.

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We support our Airgas Families with competitive pay and comprehensive benefits, including medical, dental, vision, paid time off, parental leave, 401(k) with matching, tuition reimbursement, and scholarship programs.

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Your differences enhance our performance

We are committed to diversity and inclusion, welcoming applicants from all backgrounds to foster innovation and a positive work environment.

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Equal Employment Opportunity

We are an equal opportunity employer, evaluating applicants without regard to protected characteristics. For accommodations, contact us at [e-mail].

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California Privacy Notice

Distributor of gases, safety products, welding equipment, and tools.