Customer Service Supervisor

Hanger, Inc.; Salt Lake City (UT); On-site; USD 50,000 - 65,000; Full time

Job summary

Join a leading healthcare solutions provider as a Customer Service Supervisor in Salt Lake City. In this role, you will lead a dedicated team, ensuring exceptional customer service while collaborating across departments. Hanger, Inc. offers competitive compensation, flexible schedules, and opportunities for growth in a diverse workplace.

Benefits

PTO

Health Insurance

401k

Flexible Work Schedules

Employee Referral Bonuses

Mentorship Programs

Qualifications

• At least 4 years of customer service or inside sales experience.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage and lead the customer service team.
• Monitor KPIs and handle escalated issues.
• Collaborate with sales and education teams.

Skills

Communication

Organizational Skills

Customer Service

Education

High School Diploma

Tools

Microsoft Office

Job description

Join us as a Customer Service Supervisor at Hanger, Inc.

We are seeking a dedicated Customer Service Supervisor to lead our Salt Lake City-based team. This role involves overseeing daily operations, managing staff, ensuring customer satisfaction, and collaborating with internal departments to meet service goals.

Why Join Hanger, Inc.?

Hanger is committed to providing innovative solutions in the healthcare industry, supporting individuals with limb loss and mobility challenges. We value diversity and are an equal opportunity employer.

Your Responsibilities

• Manage and lead the customer service team, ensuring adherence to policies and procedures.
• Recruit, train, and evaluate team members; identify staffing needs.
• Monitor KPIs, handle escalated issues, and ensure timely order processing and customer communication.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with sales and education teams and support special projects as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• At least 4 years of customer service or inside sales experience.
• Proficiency in Microsoft Office, including Teams, SharePoint, Excel, and Word.
• Excellent communication and organizational skills.
• Ability to work under pressure and meet deadlines.

Preferred Skills and Experience

• Experience with durable medical equipment, orthotics, and prosthetics.
• Knowledge of CRM and ERP systems.
• Advanced Excel skills are a plus.

What We Offer

• Competitive compensation and benefits, including PTO, holidays, health insurance, 401k, and more.
• Flexible work schedules, employee referral bonuses, mentorship programs, and opportunities for growth and travel.

Equal Opportunity Statement

Hanger, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind.