Customer Service Supervisor

ProMach Careers; Oconomowoc (WI); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Supervisor to lead a dynamic team in enhancing customer satisfaction and operational efficiency. This role involves coaching staff, resolving issues, and ensuring high-quality service delivery. You will play a vital role in driving process improvements and collaborating with various departments to optimize customer interactions. Join a forward-thinking company that values innovation and offers a comprehensive benefits package from day one, including medical, dental, and retirement plans. This is a fantastic opportunity to make a significant impact in the packaging automation sector.

Benefits

Comprehensive medical/dental programs

Life insurance

Generous paid time off program

Retirement savings plan with company match

Wellness program

Qualifications

• 3-5 years in customer service and leadership, ideally in manufacturing or printing.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Lead and coach a high-performing customer service team.
• Oversee order processing, ensuring accuracy and efficiency.
• Monitor and improve service metrics like response times and satisfaction.

Skills

Problem-solving

Multitasking

Communication skills

Detail-oriented

Time management

Education

Associate or Bachelor’s degree

Tools

Microsoft Office

ERP systems

CRM systems

Job description

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading.

CL&D has a great opportunity for a Customer Service Supervisor, in Oconomowoc, WI.

Key Responsibilities:

1. Lead and coach a high-performing customer service team.
2. Support customer accounts with issue resolution and exceptional service.
3. Oversee order processing, ensuring accuracy and efficiency.
4. Monitor and improve service metrics like response times and satisfaction.
5. Address customer inquiries on pricing, quality, and technical concerns.
6. Assist with product launches and design changes.
7. Identify and implement process improvements.
8. Conduct training, performance evaluations, and feedback sessions.
9. Ensure high-quality team output and professional development.
10. Collaborate with Sales, Account Services, Operations, and department managers.
11. Analyze and report on customer service performance and account trends.

Qualifications & Skills:

1. Associate or Bachelor’s degree preferred.
2. 3-5 years in customer service and leadership, ideally in manufacturing or printing.
3. Strong problem-solving, multitasking, and communication skills.
4. Proficient in Microsoft Office, ERP, and CRM systems.
5. Ability to analyze order data and communicate financial and operational insights.
6. Detail-oriented with strong time management and organizational skills.

Benefits:

Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits—you are eligible on your first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach complies with all states mandating the use of E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.

About CL&D:

With facilities in Wisconsin and South Carolina, CL&D Graphics offers roll-fed film and pressure-sensitive labels, shrink sleeves, pouches, lidding, and preprinted thermoform solutions to consumer packaged goods companies across North America. They provide complex, high-quality graphics for most unsupported film applications in the marketplace, along with research and development expertise in new product design as well as on-site technical support for packaging solutions to ensure consistent, attention-grabbing products in the marketplace.