Customer Service Supervisor

Marketing; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leadership opportunity as a Customer Service Supervisor at a major company in Kansas City, managing a dedicated team and ensuring excellent customer support. Ideal candidates should have a blend of customer service experience and supervisory skills, and thrive in a collaborative environment. Strong emphasis on communication and problem-solving is essential to enhance customer relationships and drive team performance.

Benefits

Supportive teams and mentoring

Competitive pay with career progression

Paid training and coaching

Comprehensive benefits package

Qualifications

• 5-7 years of customer service/call center experience required.
• Leadership experience preferred, ideally 3+ years in supervisory role.
• Skills in multitasking and adaptability essential.

Responsibilities

• Lead a team of representatives and foster accountability.
• Mentor and coach staff to meet performance standards.
• Solve customer service issues effectively and enhance experience.

Skills

Effective communication

Supervision

Organization

Time management

Education

High school diploma with college course work

Tools

Personal and computer software applications

Job description

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.

BE PART OF THE CONNECTION

At Spectrum, we keep more than 31 million residential and business customers connected by delivering Mobile, Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST

• Leading a team of representatives using encouragement and accountability to create a cohesive work unit
• Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
• Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
• Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma with some college course work in business or related field; equivalent experience
• Experience: 5-7 years of customer service/call center experience
• Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
• Skills: Effective communication, supervision, organization, time management
• Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
• Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred Qualifications

• Additional Experience: 3+ years of supervisory or leadership experience

Schedule:

• 5:30 pm - 2:30 am Tue-Sat OFF Sun/Mon
• 10:30 pm - 7:30 am Tue-Sat OFF Sun/Mon

SPECTRUM CONNECTS YOU TO MORE

• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• Competitive Pay: Generous pay as your career at Spectrum progresses
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards: Our comprehensive benefits are among the best in the industry

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.