Customer Service Supervisor

Ollie's Bargain Outlet, Inc.; Hurst (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Service Supervisor to oversee store operations and lead a dedicated sales team. The role focuses on enhancing customer experiences and ensuring efficient front-end operations. Ideal candidates will have retail experience and strong interpersonal skills.

Benefits

Medical, Dental, Vision, and RX coverage

401K with generous company match

20% associate discount

Qualifications

• 1-2 years’ retail experience preferred.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Greet and acknowledge every customer with Ollie's approach.
• Resolve customer service issues and assist with transactions.
• Ensure product merchandising meets visual standards.

Skills

Interpersonal Skills

Positive Attitude

Job description

Join to apply for the Customer Service Supervisor role at Ollie's Bargain Outlet, Inc.

Join our team and live the Ollie-tude! (Ollie’s Core Values))

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Ollie’s Associate Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• Strong field sales career growth & talent development culture for top performers.
• 20% associate discount on all Ollie's purchases.
• Vast array of voluntary benefits.

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The role involves leading a sales team passionate about selling merchandise and providing excellent customer experience.

Primary Responsibilities

• Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build loyalty.
• Resolve customer service issues, assist with transactions, and communicate requests to Team Leaders.
• Ensure product merchandising meets visual standards.
• Maintain the front end, entrance, and exterior of the store.
• Ensure store operations, standards, and company programs meet expectations.
• Assist with developing, evaluating, and supervising front end Associates.
• Perform additional duties as assigned.

Qualifications

• 1-2 years’ retail experience preferred.
• Ability to work evenings, weekends, and holidays.
• Positive attitude and good interpersonal skills.

Physical Requirements

• Lift and carry up to 50 pounds.
• Push and pull up to 35 pounds.
• Stand for extended periods and work safely.

Ollie’s is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or other protected status.