Customer Service Supervisor

Ollie's Bargain Outlet, Inc.; Glasgow (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Supervisor to lead a passionate sales team. This role focuses on ensuring a positive customer experience while managing the front end of the store. The ideal candidate will embody the company's core values, including teamwork, commitment, and a customer-first mindset. With opportunities for career growth and a supportive work environment, this position promises to be both rewarding and impactful. Join a company that values its associates and offers a comprehensive benefits package, including medical coverage and a generous 401K plan.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401K with Company Match

20% Associate Discount

Qualifications

• Experience in customer service and retail management.
• Ability to lead and motivate a team effectively.

Responsibilities

• Ensure efficient operation of the front end of the store.
• Lead a sales team to provide a positive customer experience.

Skills

Customer Service

Team Leadership

Sales Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Join our team and live the Ollie-tude!: (Ollie’s Core Values)

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Benefits include:

• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, with a generous company match and immediate vesting.
• Strong field sales career growth & talent development culture for top performers.
• 20% associate discount on all Ollie's purchases.
• Vast array of voluntary benefits.

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The role involves leading a sales team passionate about selling merchandise and ensuring a positive customer experience.

Primary Responsibilities:

• Greet and acknowledge every customer with Ollie's