Customer Service Supervisor

Wegmans; Charlottesville (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Overtime pay

Health insurance

401(k) match

Scholarship program

LiveWell program

Job summary

Wegmans in Charlottesville, VA is seeking a Service Desk Team Leader to oversee operations and develop a team of employees while delivering exceptional customer service on the front line.

As a supervisor, you will ensure adherence to policies, support shoppers with refunds and exchanges, manage performance, and provide resources and training. This role blends hands-on service with strong team leadership in a fast-paced retail setting.

Qualifications

• 1+ years of work experience in a customer service environment.
• Ability to quickly learn and adapt to new situations.
• Computer skills.

Responsibilities

• Provide incredible service to customers and engage collaboratively with employees
• Quickly identify and provide solutions or resources to assist customers
• Adhere to and uphold company policies, procedures, and guidelines
• Administer Shopper’s Club program, check out customers as necessary, perform refunds and exchanges
• Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location)
• Manage employee performance and development by providing resources, training, feedback

Skills

Customer service

Learning ability

Computer skills

Job description

EARN A BONUS UP TO $1,500!

At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems and assist in a variety of ways. As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and will lead and develop a team of employees. If you’re an outgoing people person who enjoys working with others and can solve problems with ease and efficiency, this could be the role for you!

What You'll Do

• Provide incredible service to customers and engage collaboratively with employees
• Quickly identify and provide solutions or resources to assist customers
• Adhere to and uphold company policies, procedures, and guidelines
• Administer Shopper’s Club program, check out customers as necessary, perform refunds and exchanges
• Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location)
• Manage employee performance and development by providing resources, training, feedback

Requirements

• 1 or more years of work experience in a customer service environment
• Ability to quickly learn and adapt to new situations
• Computer skills

Preferred Qualifications

• Experience leading a team
• Passion and expertise in relevant products

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits*

1. Paid time off (PTO) to help you balance your personal and work life
2. Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
3. Health care benefits that provide a high level of coverage at a low cost to you
4. Retirement plan with a 401(k) match
5. A generous scholarship program to help employees meet their educational goals
6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

Experience handling large sums of cash or other tender; Customer Service experience, preferably in a food service industry, grocery or retail setting; Service Desk experience; Experience working in a bank or accounting firm; Experience working as a cashier and operating a cash register; Work Environment: The physical demands of this work are classified as light to medium. Work includes repetitive hand and arm movement, walking, standing for up to 4 hours without a break, occasional bending, frequent reaching, along with continuous interaction with customers and coworkers in a fast-paced environment. May be asked to work at cash register station (see Cashier).The average weight range of items lifted is 3 – 8 pounds with a maximum weight lifted of 40 pounds occasionally. Upper extremity repetition is moderate and trunk movement involves moderate twisting, bending, and pivoting. May be exposed to various allergens (things that may cause an allergic reaction).The work environment is indoors. Basic tools and equipment used include cash register, lottery machine, telephone, and bottle return machine.; Managerial/supervisory experience living our values and achieving results in our 5 measures; Experience coordinating daily work of others