Customer Service Supervisor

City National Bank; Charles Town (WV); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Supervisor to lead a team dedicated to providing exceptional customer experiences. This role involves coaching staff, ensuring adherence to service standards, and participating in branch campaigns. Ideal candidates will have a strong background in customer service and retail, with a focus on sales and team leadership. Join a dynamic environment where your contributions will enhance customer satisfaction and drive branch success.

Qualifications

• 1-2 years of retail/customer service experience required.
• Previous supervisory experience preferred.

Responsibilities

• Supervising and coaching CSR staff to ensure excellent customer service.
• Processing transactions and maintaining cash supply.

Skills

Customer Service

Supervisory Skills

Sales Experience

Cash Handling

Computer Proficiency

Education

High School Diploma

Job description

Join to apply for the Customer Service Supervisor role at City National Bank.

Summary Description:

• Responsible for supervising and coaching the CSR staff.
• Ensures delivery of City’s phone and CSR service standards to provide excellent customer service.
• Leads and coaches CSR staff to identify customer needs and act on referral opportunities.
• May open new accounts and deliver additional services at the branch.
• Ensures cash and branch audits are completed per branch guidelines.

Position Requirements:

• High school diploma or equivalent.
• Previous supervisory experience preferred.
• 1-2 years of retail/customer service experience required, with sales experience preferred.
• Displays professional dress and demeanor.
• Personal computer proficiency.
• Cash handling experience preferred.
• Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5–10 lbs.
• Work is generally performed indoors in environmentally-controlled conditions.

Essential functions include supervising staff, ensuring customer service standards, processing transactions, maintaining cash supply, participating in branch campaigns, and adhering to all policies and procedures.