Customer Service Supervisor

DSV; California; Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary scale I

28 vacation days

8% holiday allowance

Development opportunities

Initiative freedom

Descripción de la vacante

DSV zoekt een Customer Services Supervisor in Moerdijk die dagelijks leiding geeft aan een enthousiast team en zorg draagt voor uitstekende klanttevredenheid.

U bewaakt operationele processen, rapporteert KPI's, voert maandelijkse klantbeoordelingen uit en communiceert helder met alle stakeholders. U krijgt de vrijheid om deze rol zelf vorm te geven binnen een internationale logistieke omgeving.

Formación

• Minimaal 2 jaar aan leiderschapservaring.
• Affiniteit met logistiek en transport is een pré.
• Positieve, enthousiaste persoonlijkheid met talent voor teammotivatie.
• Oplossingsgerichte en procesmatige aanpak bij klantbediening.
• Sterke communicatieve vaardigheden in Nederlands en Engels.

Responsabilidades

• Leiding geven aan het customer serviceteam en dagelijks toezicht houden op operaties.
• Zorgdragen voor levering van afspraken en klanttevredenheid.
• Signaleren en communiceren van knelpunten in logistieke processen en tijdig informeren van betrokken partijen.
• Opstellen en bespreken van KPI-rapportages met de operations manager en het team.

Conocimientos

Leadership experience

Communication skills

Motivating teams

Dutch & English

Positive personality

Descripción del empleo

Functie beschrijving

Move forward as Customer Services Supervisor at DSV in Moerdijk

Are you ready for the next step in your customer service career? In Moerdijk, you will lead an enthusiastic team working for major, well-known consumer brands both nationally and internationally. A challenging role with impact and responsibility.

You get it done
You’re responsible for the day-to-day operations of our customer service team. At Logistiek Park Moerdijk a 240,000 m² warehouse, the largest connected warehouse in the Benelux. And you contribute to this: you’re on it.

How you do this? You are the go-to person for both your team and the customer. Whether it’s a change in the collaboration or operational issues, you ensure clear communication to all stakeholders. You monitor process progress and step in when needed. You also conduct monthly client reviews via phone, Teams, or onsite in Moerdijk.

You achieve this by:

• coaching, motivating, and supporting your team daily in their development;
• delivering on customer agreements and ensuring optimal customer satisfaction;
• closely monitoring logistics processes, identifying disruptions quickly, and informing all involved parties promptly about changes or delays;
• preparing KPI reports and discussing them regularly with both the operations manager and your team.

Your team stands out within DSV through its open, informal atmosphere and strong sense of togetherness. Colleagues always support one another. You’ll be given the trust and freedom to shape this role in your own way.

We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

Functie eisen

You bring

• at least 2 years of leadership experience;
• affinity with logistics and transport is a plus, but not required;
• a positive, enthusiastic personality with a talent for motivating teams;
• a solution-oriented and process-minded approach to serving customers;
• strong communication skills in both Dutch and English.

It all counts for this vacancy of Customer Services Supervisor in Moerdijk. And of course, it’s important that you feel at home with us. That will certainly be the case if you’re proactive, bold, and eager to grow with DSV.

Wij bieden

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us.

Besides a challenging job in an international environment we also offer:

• a salary within scale I, ranging from € 2,911 to € 4,200, aligned with the knowledge and experience you bring;
• 28 vacation days per year and 8% holiday allowance;
• plenty of opportunities for personal development;
• the freedom and space to take initiative in an informal environment.

Overige opmerkingen

DSV – Global transport and logistics

What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere
This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Het bedrijf

DSV in Nederland
DSV is een wereldwijde leverancier van transport- en logistieke diensten. We hebben kantoren in meer dan 80 landen en een internationaal netwerk van partners en agenten.

Onze Nederlandse organisatie is onderverdeeld in de drie divisiesAir&Sea,RoadenSolutions. Binnen Air & Sea bieden we oplossingen voor de meest veeleisende logistieke uitdagingen in zee- en luchtvracht wereldwijd. Binnen Road vervoeren we dagelijks goederen met meer dan 20.000 vrachtwagens naar elke gewenste bestemming binnen Europa. Binnen Solutions werken we samen met onze klanten om logistieke oplossingen te ontwikkelen die de algehele efficiëntie verhogen en de kosten verlagen. Hiervoor hebben we meer dan700.000 m2alleen al in Nederland in diverse magazijnen.

DSV is financieel een zeer solide bedrijf en heeft meer dan 25 vestigingen in Nederland waar we samen met ruim 3.000 collega's werken aan uw doelstellingen.

Vestigingen van DSV in Nederland
U kunt natuurlijk altijd contact opnemen met een van onze DSV kantoren.Bekijk hier het overzicht.

Visie en strategie
We willen een toonaangevende wereldwijde leverancier zijn, die voldoet aan de behoeften van klanten op het gebied van transport en logistieke diensten, gericht op uitgebreide groei en een van de meest winstgevende in onze branche zijn.

De DSV geschiedenis
In 1976 bundelden tien zelfstandige transporteurs in het kleine stadje Skuldelev in Denemarken hun krachten en richtten DSV op.