Customer Service Supervisor

Motion Industries (MOT); Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Motion Industries seeks a Customer Service Supervisor to oversee daily activities of the Customer Service team in Birmingham, AL. The role manages workload, delivers coaching, and drives continuous improvement across departments, aligning with ISO quality standards.

Responsibilities include monitoring metrics, coaching staff, coordinating with Purchasing and AR, and expediting orders and quotes while maintaining strong customer communication.

Qualifications

• Bachelor's degree typically required.
• 3–5 years of related experience desired.
• Strong leadership and communication skills expected.

Responsibilities

• Monitor and evaluate performance metrics.
• Coach employees to detect variations and improve quality and productivity.
• Identify training needs and conduct training on procedures and guidelines.
• Coordinate with Purchasing, Accounts Receivable, Outside Sales and operations.
• Improve department processes and facilitate change with lean methodologies.
• Provide guidance to Customer Service Representatives and Account Representatives.
• Expedite orders/quotes and update customers.
• Ensure adherence to ISO/quality guidelines.
• Perform Customer Service Rep duties when needed.

Skills

Leadership

Communication

People management

Analytical thinking

Financial acumen

Attention to detail

Customer relations

Problem solving

Coaching

Education

Bachelor's degree

Tools

Lean tools

Job description

Customer Service SupervisorSUMMARY:Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives. JOB DUTIESMonitors and evaluates performance metrics.Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Put corrective actions in place.Identifies training needs and conducts training on operating procedures and other work guidelines.Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals.Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology.Provide assistance and guidance to Customer Service Representatives and Account Representatives.Facilitate communications on inquiries and orders; expedite orders/quotes; update customers as needed.Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests.Ensures Customer Service Representatives follows ISO/quality guidelines and manages daily reporting.Provides buy/sell guidance on non-stock inquiries.Performs the duties of a Customer Service Representative at times for customer responsiveness.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a bachelor's degree and three (3) to five (5) years of related experience.KNOWLEDGE, SKILLS, ABILITIESLeadership, communication, relationship and people management skills requiredAnalytical and mathematic skills requiredFinancial acumen requiredReliability, organization and attention to detail requiredCustomer relations skills including but not limited to skillful listening, presentation, strong critical thinking and problem solvingPHYSICAL DEMANDS: Occasionally required to lift and or move up to 25lbsLICENSES & CERTIFICATIONS: None required.SUPERVISORY RESPONSIBILITY: 5-10 Direct ReportsBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.