Customer Service Supervisor

Motion Industries; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries in Birmingham, AL is seeking a Customer Service Supervisor to oversee daily planning and guidance of the Customer Service Representatives, ensuring efficient workflow and high service levels.

You will allocate work, monitor metrics, coach staff, and drive continuous improvements across Purchasing, Accounts Receivable, Outside Sales, and Operations to meet division goals.

Qualifications

• Bachelor's degree is typically required.
• 3–5 years of related experience.

Responsibilities

• Monitors and evaluates performance metrics.
• Coaches employees to detect variations and improve quality and productivity.
• Identifies training needs and conducts training on operating procedures.
• Maintains communication with internal departments and coordinates with Sales and Operations to meet goals.
• Creates and improves department processes using lean tools.
• Guides Customer Service Representatives and Account Representatives.
• Expedites orders/quotes and updates customers as needed.
• Ensures ISO/quality guidelines and daily reporting.

Skills

Leadership

Communication

People management

Analytical skills

Financial acumen

Attention to detail

Customer relations

Education

Bachelor's degree

Job description

Customer Service Supervisor

Birmingham, AL, USA

Full time

SUMMARY

Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives.

JOB DUTIES

• Monitors and evaluates performance metrics.
• Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Put corrective actions in place.
• Identifies training needs and conducts training on operating procedures and other work guidelines.
• Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals.
• Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology.
• Provide assistance and guidance to Customer Service Representatives and Account Representatives.
• Facilitate communications on inquiries and orders; expedite orders/quotes; update customers as needed.
• Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests.
• Ensures Customer Service Representatives follows ISO/quality guidelines and manages daily reporting.
• Provides buy/sell guidance on non-stock inquiries.
• Performs the duties of a Customer Service Representative at times for customer responsiveness.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and three (3) to five (5) years of related experience.

KNOWLEDGE, SKILLS, ABILITIES

• Leadership, communication, relationship and people management skills required
• Analytical and mathematic skills required
• Financial acumen required
• Reliability, organization and attention to detail required
• Customer relations skills including but not limited to skillful listening, presentation, strong critical thinking and problem solving

PHYSICAL DEMANDS

Occasionally required to lift and or move up to 25lbs

LICENSES & CERTIFICATIONS

None required.

SUPERVISORY RESPONSIBILITY

5-10 Direct Reports

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.