Customer Service Superintendent

Rausch Companies; Little Rock (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance – PPO and HDHP Opt

HSA – with eligible HDHP

Dental Insurance

Vision Insurance

401(k) – includes company match

Generous PTO

Paid Maternity and Paternity Leave

Adoption Assistance

Tuition Assistance

Job summary

Rausch Companies is seeking a hands-on Customer Service Superintendent to coordinate repairs, warranty work, and inspections across our properties. You will ensure timely service, manage tenant needs, and drive the tenant turn process while upholding our Service of the Second Mile.

You will collaborate with the Customer Service Manager, Property Managers, and trusted trade partners to keep our properties in top condition and deliver exceptional service to tenants.

Qualifications

• At least 2 years in construction, maintenance, or related field.
• Experience working with managers and leading trade partners.
• Proficient in MS Office and basic database/software use.
• Strong problem-solving and communication with a service-first mindset.
• Able to meet deadlines and work under pressure.

Responsibilities

• Oversee and complete repair and warranty work orders on schedule.
• Coordinate with Property Managers and trade partners to resolve tenant concerns.
• Track repair cycles, analyze trends, and suggest cost-saving improvements.
• Perform hands-on repairs that don’t require a licensed professional.
• Assist in Move-In/Move-Out and Tenant Turn processes.
• Conduct property inspections for occupied and vacant units.
• Participate in Homeowner Orientations for new acquisitions.

Skills

MS Office

Database software

Tools

MS Office

Database systems

Job description

Description

Are you a hands-on problem solver who enjoys working with people, coordinating repairs, and making sure homes are at their best? As a Customer Service Superintendent, you’ll be the go-to person for ensuring our tenants receive excellent service. You’ll manage warranty and repair activities, oversee inspections, and play a key role in the tenant turn process—all while delivering what we call “Service of the Second Mile.”

You’ll work closely with our Customer Service Manager, Property Managers, and trusted trade partners to keep our properties in top shape for our tenants.

Duties & Responsibilities

• Oversee and complete repair and warranty work orders on schedule.
• Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
• Coordinate with vendors and trade partners to ensure quality and timely repairs.
• Perform hands-on repairs that don’t require a licensed professional.
• Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
• Conduct property inspections (both occupied and vacant units) to ensure they meet high standards.
• Participate in Homeowner Orientations for new acquisitions.
• Track repair cycles, analyze trends, and recommend cost-saving improvements.
• Keep your knowledge of construction, service, and market trends current.
• Other duties as assigned.

Requirements

• At least 2 years in construction, maintenance, or a related field
• Comfortable working alongside managers and leading trade partners
• Proficient in MS Office and basic database/software use
• Strong problem-solving and communication skills with a service-first mindset
• Able to work under pressure and meet deadlines
• Ability to lift, push, and pull items of varying weights, Comfortable with standing, sitting, bending, kneeling, and stooping for extended periods

Physical Demands

• Lifting up to 20 pounds occasionally and frequently moving small objects
• Frequently sitting for long periods of time
• Walking or standing occasionally
• This position works mostly indoors going outdoors may be frequently required
• Must have manual use of hands and vision to use computer constantly

Employee Benefits

• Medical Insurance – PPO and HDHP Options
• HSA – with eligible HDHP
• Dental and Vision Insurance
• 401(k) – includes company match of up to 5%
• Generous Paid Time Off (PTO)
• Paid Maternity and Paternity Leave
• Adoption Assistance and Leave
• Tuition Assistance
• And More!