Customer Service Staff

Disposal Partners; Tennessee; Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Disposal Partners in Mount Pleasant, TN, is seeking a Customer Service Staff member to handle inquiries, process orders, and support customers across phone, email, and chat channels.

You will maintain accurate customer records, provide product information, resolve issues, and collaborate with team members for a positive experience. CSR experience is preferred.

Formación

• Active listening to understand customer needs.
• Strong problem-solving to resolve issues.
• Empathy and patience in challenging situations.
• Adaptability to different customers.
• Familiarity with CRM systems and customer service tools.
• Clear, concise communication.

Responsabilidades

• Resolve customer issues and provide solutions.
• Process orders accurately and efficiently.
• Handle returns and exchanges as needed.
• Provide product information and guidance.
• Maintain up-to-date customer records in CRM.
• Build and maintain customer relationships.
• Escalate complex issues to the appropriate team.
• Respond to inquiries via phone, email, chat, or other channels.

Conocimientos

Active listening

Problem-solving

Empathy & patience

Adaptability

Technical proficiency

Communication skills

Herramientas

CRM software

Descripción del empleo

# Customer Service StaffUDP Mt Pleasant Transfer Station - Mount Pleasant, TN 38474## DescriptionA customer service job description typically involves actively listening to customer inquiries, addressing concerns, resolving complaints, providing information about products or services, processing orders, handling returns and exchanges, and maintaining customer satisfaction through effective communication and problem-solving skills, all while aiming to create a positive customer experience.Key responsibilities may include:* **Resolving customer issues:** Troubleshooting problems, identifying solutions, and taking appropriate actions to address customer complaints or concerns.* **Processing orders:** Taking customer orders, verifying details, and ensuring accurate processing.* **Handling returns and exchanges:** Managing customer returns, processing refunds, and facilitating exchanges as needed.* **Providing product information:** Explaining features, benefits, and specifications of products or services to customers.* **Maintaining customer records:** Updating customer information, tracking interactions, and documenting details in CRM systems.* **Building customer relationships:** Establishing rapport with customers, actively listening to their needs, and providing personalized service.* **Escalating complex issues:** Identifying issues requiring further assistance and transferring them to the appropriate department or team.* **Responding to customer inquiries:** Answering questions about products, services, policies, and account details via phone, email, chat, or other channels.## Qualifications* **Active listening skills:** Paying full attention to customer concerns and understanding their needs.* **Problem-solving abilities:** Analyzing situations, identifying root causes, and finding effective solutions to customer issues.* **Empathy and patience:** Demonstrating understanding and compassion towards customers, especially during challenging situations.* **Adaptability:** Adjusting communication style and approach based on individual customer needs.* **Technical proficiency:** Familiarity with relevant computer systems, CRM software, and customer service tools.* **Excellent communication skills:** Clear and concise verbal and written communication to effectively interact with customers.