Customer Service Specimen Collector

Fastest Labs; Bloomington (IL); On-site; USD 19,320 - 27,517; Full time

Job summary

Fastest Labs is seeking a Customer Service Specimen Collector in Bloomington, Illinois. This role involves providing excellent customer service while performing certified drug, alcohol, and DNA specimen collections. Responsibilities include greeting clients, managing calls, and ensuring proper documentation. Ideal candidates should possess strong communication skills and basic computer proficiency. Compensation is $17 per hour, with full training provided and opportunities for advancement in a supportive work environment.

Qualifications

• Must effectively communicate over the phone and in writing.
• Comfort with office tasks and biological specimens.
• Ability to perform physical tasks such as bending and standing.

Responsibilities

• Greet and assist clients professionally.
• Handle incoming calls and schedule appointments.
• Perform certified specimen collections accurately.
• Conduct daily outbound sales calls.
• Maintain a clean and organized office environment.

Skills

Strong communication skills

Basic computer proficiency

Physical ability to lift up to 35 pounds

Job description

Customer Service Specimen Collector

Position Summary

As the Customer Service Specimen Collector at Fastest Labs of Bloomington, you will provide excellent customer service while performing certified drug, alcohol, and DNA specimen collections. You will also support daily office operations, including client communications, data entry, and handling telephone inquiries.

Ideal candidate with strong energy, a positive attitude, and the ability to multitask in a fast-paced environment. Full certification and training are provided, with opportunities for advancement within our rapidly expanding company.

Schedule / Expected Work Hours

• Monday–Friday, 8:40 AM–4:00 PM (No nights or weekends)

What You’ll Do

• Greet and assist clients with professionalism and care, ensuring a high level of customer service.
• Handle incoming calls, respond to inquiries, and follow scripts to schedule appointments, persuade prospective clients, and answer employment inquiries.
• Perform certified specimen collections, including urine, saliva, alcohol, fingernail, hair follicle, and DNA, following strict chain of custody protocols.
• Conduct instant/rapid screening for urine and saliva specimens when required.
• Accurately complete client documentation, chain of custody forms, and maintain organized business files.
• Collect payments from clients and process transactions appropriately.
• Report test results using client‑approved protocols.
• Conduct daily outbound sales calls and follow up on leads via phone, email, or written communication.
• Monitor and maintain testing supplies, forms, and equipment.
• Maintain a clean and professional office, reception, and testing environment.
• Contribute positively to team culture and overall company success.

Qualifications

• Strong communication skills: able to speak and hear clearly on the phone, read and write in English effectively, and compile call results.
• Basic computer proficiency and comfort with office tasks.
• Physical ability to lift up to 35 pounds and perform duties requiring bending, kneeling, reaching, and standing for extended periods.
• Comfort working with biological specimens and cleaning supplies.

Why Join Fastest Labs?

This role offers stability, growth potential, and a chance to make a difference in people’s lives while working in a supportive and team‑driven environment. If you have the drive to succeed, we will provide the training, tools, and opportunities to help you thrive.

Compensation: $17.00 per hour