Clinical Technician: Patient Care, Collections & Scheduling

Fastest Labs; Wilmington (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

No nights or weekends

Fun and professional work environment

Fully trained in-house

PTO

Insurance benefits

Paid holidays

Job summary

Fastest Labs Wilmington seeks a Clinical Technician to provide excellent customer service while performing certified drug, alcohol and DNA specimen collections. You will support daily office operations, including client communications, data entry, and handling inquiries, with full in-house training and opportunities for advancement.

The role emphasizes a positive, fast-paced environment where multitasking is essential and employees are trained to ensure quality and safety in all procedures.

Qualifications

• Clear verbal and written communication skills.
• Basic computer skills for data entry and scheduling.
• Ability to lift up to 35 pounds and stand for extended periods.
• Comfort handling biological specimens and cleaning supplies.

Responsibilities

• Greet clients professionally and provide high-quality customer service.
• Answer calls, respond to inquiries, and schedule appointments.
• Perform certified specimen collections (urine, saliva, DNA, etc.).
• Follow chain-of-custody protocols and document results accurately.
• Maintain organized files and daily office operations.
• Process payments and manage transactions as needed.
• Support testing supplies and equipment maintenance.
• Contribute to a positive team culture and company growth.

Skills

Strong communication

Basic computer proficiency

Physical ability

Comfort with biological specimens

Job description

Benefits:

• No nights or weekends
• Fun and professional work environment
• Fully trained in-house
• PTO
• Insurance benefits
• Paid holidays

Position Summary:

As the Clinical Technician at, Fastest Labs of Wilmington, you will provide excellent customer service while performing certified drug, alcohol and DNA specimen collections. You will also support daily office operations, including client communications, data entry, and handling telephone inquiries.

The Clinical Technician position is ideal for someone with strong energy, a positive attitude, and the ability to multitask in a fast-paced environment. We provide full certification and training, so if you are eager to learn and grow, we will invest in your success and offer opportunities for advancement within our rapidly expanding company.

Schedule / Expected Work Hours:

• Monday–Friday, 9:00 AM–5:00 PM (No nights or weekends)

What You’ll Do:

• Greet and assist clients with professionalism and care, ensuring a high level of customer service.
• Handle incoming calls, respond to inquiries, and follow scripts to schedule appointments, persuade prospective clients, and answer employment inquiries.
• Perform certified specimen collections, including urine, saliva, alcohol, fingernail, hair follicle, and DNA, following strict chain of custody protocols.
• Conduct instant/rapid screening for urine and saliva specimens when required.
• Accurately complete client documentation, chain of custody forms, and maintain organized business files.
• Collect payments from clients and process transactions appropriately.
• Report test results using client-approved protocols.
• Conduct daily outbound sales calls and follow up on leads via phone, email, or written communication.
• Monitor and maintain testing supplies, forms, and equipment.
• Maintain a clean and professional office, reception, and testing environment.
• Contribute positively to team culture and overall company success.

Qualifications

• Strong communication skills: able to speak and hear clearly on the phone, read and write in English effectively, and compile call results.
• Basic computer proficiency and comfort with office tasks.
• Physical ability to lift up to 35 pounds and perform duties requiring bending, kneeling, reaching, and standing for extended periods.
• Comfort working with biological specimens and cleaning supplies.

Why Join Fastest Labs?

This role offers stability, growth potential, and a chance to make a difference in people’s lives while working in a supportive and team-driven environment. If you have the drive to succeed, we will provide the training, tools, and opportunities to help you thrive.