Customer Service Specimen Collector

Fastest Labs of Asheville/Lawrenceville/Gainesville-GA; Bloomington (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Fastest Labs of Bloomington is seeking a Customer Service Specimen Collector to deliver excellent client service while performing certified drug, alcohol, and DNA specimen collections. You will also support daily office operations, including data entry, client communications, and answering telephone inquiries.

This role suits someone with energy, a positive attitude, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent English communication and phone skills.
• Basic computer skills and comfortable with office tasks.
• Physical ability to lift up to 35 pounds and stand for extended periods.
• Comfort working with biological specimens and cleaning supplies.

Responsibilities

• Greet and assist clients with professionalism and care.
• Handle calls, respond to inquiries, and schedule appointments.
• Perform certified specimen collections following chain of custody.
• Conduct instant/rapid screening for urine and saliva specimens when required.
• Accurately complete client documentation and maintain organized files.
• Collect payments from clients and process transactions.
• Report test results using client-approved protocols.
• Conduct daily outbound sales calls and follow up on leads.
• Monitor and maintain testing supplies, forms, and equipment.
• Maintain a clean and professional office, reception, and testing environment.
• Contribute positively to team culture and overall company success.

Skills

Strong communication

Basic computer skills

Physical ability 35 lb lift

Comfort with biological specimens

Job description

As the Customer Service Specimen Collector at Fastest Labs of Bloomington, you will provide excellent customer service while performing certified drug, alcohol, and DNA specimen collections. You will also support daily office operations, including client communications, data entry, and handling telephone inquiries.

The Customer Service Specimen Collector position is ideal for someone with strong energy, a positive attitude, and the ability to multitask in a fast-paced environment. We provide full certification and training, so if you are eager to learn and grow, we will invest in your success and offer opportunities for advancement within our rapidly expanding company.

Schedule / Expected Work Hours:

• Monday–Friday, 8:40 AM–4:00 PM (No nights or weekends)

What You’ll Do:

• Greet and assist clients with professionalism and care, ensuring a high level of customer service.
• Handle incoming calls, respond to inquiries, and follow scripts to schedule appointments, persuade prospective clients, and answer employment inquiries.
• Perform certified specimen collections, including urine, saliva, alcohol, fingernail, hair follicle, and DNA, following strict chain of custody protocols.
• Conduct instant/rapid screening for urine and saliva specimens when required.
• Accurately complete client documentation, chain of custody forms, and maintain organized business files.
• Collect payments from clients and process transactions appropriately.
• Report test results using client-approved protocols.
• Conduct daily outbound sales calls and follow up on leads via phone, email, or written communication.
• Monitor and maintain testing supplies, forms, and equipment.
• Maintain a clean and professional office, reception, and testing environment.
• Contribute positively to team culture and overall company success.

Qualifications

• Strong communication skills: able to speak and hear clearly on the phone, read and write in English effectively, and compile call results.
• Basic computer proficiency and comfort with office tasks.
• Physical ability to lift up to 35 pounds and perform duties requiring bending, kneeling, reaching, and standing for extended periods.
• Comfort working with biological specimens and cleaning supplies.

Why Join Fastest Labs?

This role offers stability, growth potential, and a chance to make a difference in people’s lives while working in a supportive and team-driven environment. If you have the drive to succeed, we will provide the training, tools, and opportunities to help you thrive.

Compensation: $17.00 per hour

As one of the fastest-growing drug testing service franchises in the industry, Fastest Labs is always looking to expand our team. We are looking for motivated, passionate individuals to join our dedicated lab team. While experience is always a plus, we consider any individual who is friendly, professional, and driven. If you’re interested in being a part of our outstanding drug, alcohol, and DNA testing team, consider applying today!