Customer Service Specialist – Travel Support

excitingtravelnow; Calais (ME); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive training

Opportunity for growth

Team-oriented culture

Job summary

Excitingtravelnow is seeking a motivated Customer Service Specialist to enhance clients' travel experiences. You will assist customers with travel-related queries, ensuring accurate information and maintaining clear communication throughout the planning process.

This role requires strong communication and organization skills, with a preference for candidates experienced in customer service or hospitality. The position offers comprehensive training and support within a team-oriented culture.

Qualifications

• Excellent written and verbal communication skills.
• Strong organization and time-management abilities.
• Ability to work independently in a remote environment.
• Customer service, administrative, or hospitality experience preferred.
• Basic computer and internet skills required.

Responsibilities

• Communicate with clients regarding travel requests and questions.
• Provide guidance on travel options, timelines, and next steps.
• Assist with reservation coordination and follow-up communication.
• Ensure accuracy of client information and travel details.
• Maintain organized records of client interactions.

Skills

Communication skills

Organization skills

Time-management abilities

Customer service experience

Job description

Customer Service Specialist – Travel Support

About the job Customer Service Specialist – Travel Support

Position Overview

We are looking for a motivated Customer Service Specialist to support clients and deliver a high-quality travel experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

Key Responsibilities

Communicate with clients regarding travel requests and questions

Provide guidance on travel options, timelines, and next steps

Assist with reservation coordination and follow-up communication

Ensure accuracy of client information and travel details

Maintain organized records of client interactions

Follow company policies and service standards

Qualifications

Excellent written and verbal communication skills

Strong organization and time-management abilities

Ability to work independently in a remote environment

Customer service, administrative, or hospitality experience preferred

Basic computer and internet skills required

Interest in travel is beneficial

What We Provide

Comprehensive training and ongoing support

Opportunity for growth within the travel industry

Team-oriented culture with leadership support