Customer Service Specialist — Training & Growth Path

Dot-Foods,-Inc.; Mount Sterling (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Potential to work from home after 1 yr

Job summary

Dot Foods is seeking a Customer Service Representative to start a 14-week training program, combining classroom instruction and job shadowing. After training, you would cover various territories in the absence of the local rep, with potential to move into a traditional territory within 6–12 months of hire.

The role involves high-volume inquiries, cross-functional collaboration with Replenishment, Pricing, AR, and Transportation, and occasional travel for outside trainings and meetings.

Qualifications

• High School Diploma
• Excellent verbal and written communication skills
• Proficient in Microsoft programs such as Office, Word, and Excel
• Ability to thrive in a fast-paced environment where you will process a high volume of requests (email/phone) at a fast, accurate pace
• Bachelor's Degree preferred
• Two years in a professional Customer Service environment preferred
• Appetite and proven ability to build customer relationships
• Ability to effectively manage multiple tasks simultaneously

Responsibilities

• Manage a high volume of customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
• Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
• Process customer orders to ensure internal order deadlines are completed on time
• Go above and beyond to meet customer needs, including appropriate use of empathy
• Work closely with a team to include outside sales, regional teammates, and internal customers.
• Applies lean thinking and tools to identify and eliminate waste in all areas of the position.

Skills

Verbal Communication

Written Communication

Fast-paced work style

Customer service orientation

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Excel

Word

Job description

Dot Foods is seeking a Customer Service Representative to start a 14-week training program, combining classroom instruction and job shadowing. After training, you would cover various territories in the absence of the local rep, with potential to move into a traditional territory within 6–12 months of hire.

The role involves high-volume inquiries, cross-functional collaboration with Replenishment, Pricing, AR, and Transportation, and occasional travel for outside trainings and meetings.