Customer Service Specialist - Sales Support and Product Support

Ergomart; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) benefit

Twice-annual bonus

Job summary

Ergomart, located in Dallas, Texas, is hiring a Customer Service Specialist focused on sales and product support. The ideal candidate will possess strong organizational and communication skills, manage customer interactions effectively, and demonstrate a positive attitude toward problem-solving.

Ergomart is dedicated to providing employees with a rewarding work environment, including health, dental, vision, and 401(k) benefits, plus a twice-annual bonus for full-time employees.

This role offers a chance for personal growth and increased responsibility, reflecting the company’s commitment to talent development.

Qualifications

• Strong written and verbal communication skills.
• Detail-oriented and responsible in customer interactions.
• Experience in providing excellent customer service.

Responsibilities

• Engage with customers through phone and email.
• Develop expert knowledge of the product line.
• Participate in hands-on training and cross training.

Skills

Organizational skills

Proven communication skills

Positive attitude

Multitasking ability

Goal-oriented mindset

Teamwork capability

Computer literacy

Familiarity with Excel

Mechanical aptitude

Three-dimensional thinking

Job description

Customer Service Specialist - Sales Support and Product Support

• Full-time

We are ready to hire one positive-minded, detail oriented, highly responsible person who has strong written and verbal communications skills.

The ideal candidate enjoys helping people, works hard and stays focused to deliver positive outcomes and will have demonstrated experience in providing excellent customer service, managing multiple tasks, and taking initiative to identify and fill service gaps.

Located in Dallas, Texas, our company is involved in many levels of producing and selling computer mounting equipment and ergonomic accessories to a variety of customers. Our products improve the interface between people and their technology. Virtually every project we complete and every product we sell is designed to make people's work lives more comfortable, healthier and productive.

This position includes ongoing phone and email interactions with customers, and requires the employee develop an expert knowledge of the Company's product line. We recognize the complexities of our devices and will provide training to a positive and enthusiastic learner. Training will include hands on work in our assembly department and cross training in the areas of production, quality control, trouble shooting and the installation of finished goods in our offices and showroom.

Key Qualities

• Strong organizational skills – ability to juggle and manage multiple projects.
• Proven communication skills (verbal and written)
• Positive outgoing attitude
• Ability to multitask
• Goal-oriented mindset
• Ability to work in a team atmosphere
• High degree of computer literacy
• Familiarity with Excel
• Mechanical aptitude and inquisitive nature
• Ability to think in three dimensions

Ergomart provides employees challenging and rewarding opportunities that result in continuous improvement, a healthy work-life balance, and for our full-time employees we offer health, dental, vision, and 401(k) benefits as well as a twice-annual bonus policy.

Ergomart is a growing company with an emphasis on developing and retaining talent. Hardworking, creative, effective employees can expect increasing responsibility and steadily enhanced compensation. Hourly compensation is commensurate with experience and performance. Effective communication, growth of productivity, creative problem solving, a steady and consistent positive attitude, attention to detail, professionalism, punctuality and attendance are key factors to increased compensation.