Customer Service Specialist

Multitech Industries Inc.; Carol Stream (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation/Sick Time

Health, Vision, and Dental Insurance

401(k) with employer match

Discretionary Bonus Program

Education Assistance

Job summary

Multitech Industries Inc. is seeking a Customer Service Representative to manage customer accounts, ensuring accurate communication and on-time delivery. This role involves order management and coordination with internal teams to resolve service issues.

Candidates should have 1-3 years of relevant experience, preferably in manufacturing or distribution, and strong communication skills. The position offers a competitive salary of $55-60K, paid holidays, and health insurance among other benefits.

Qualifications

• 1-3 years of experience in customer service, inside sales support, or order management.
• Experience in a manufacturing or distribution environment preferred.
• Detail-oriented with the ability to manage multiple priorities.

Responsibilities

• Serve as primary contact for assigned customer accounts.
• Communicate professionally with customers about orders and issues.
• Manage order entry and maintain accurate records in ERP system.

Skills

Customer service experience

Order management

Strong communication skills

Attention to detail

Education

Associate’s or bachelor’s degree

Tools

Microsoft Office

ERP systems

Job description

Customer Service Representative

The Customer Service Representative is responsible for supporting customer accounts by managing orders, monitoring delivery requirements, coordinating with internal teams, and resolving service issues in a fast-paced manufacturing environment. This role works closely with sales and operations to ensure accurate communication, on‑time delivery, and a high level of customer satisfaction.

Key Responsibilities

sCustomer Suppor

• tServe as the day-to-day contact for assigned customer accounts
• .Communicate clearly and professionally with customers regarding timing, requirements, and problem resolution
• .Follow up on discrepancies, shortages, schedule changes, and service-related issues
• .Escalate critical issues appropriately and keep internal stakeholders informed
• .Maintain a strong sense of urgency to protect on-time delivery and customer satisfaction

Order Management

• ntEnter and maintain orders, releases, purchase orders, and related data in the ERP syste
• m.Review releases and shipment requirements to confirm what must ship and whe
• n.Update order information as needed to keep system records accurat

Coordination with Sales and Operati

• onsWork with sales, operations, and other internal teams to support customer requiremen
• ts.Coordinate with operations to provide updates on delivery, quality, and order progre
• ss.Manage shipment schedules, paperwork, labels, ASNs, invoices, and related documentati
• on.Audit shipments to confirm compliance with customer requiremen
• ts.Support expedited shipments, drop shipments, and other urgent customer needs when requir

Administrative and Team Sup

• portRun reports and track account or order status as nee
• ded.Assist as backup support for coworkers when coverage is nee
• ded.Perform other related duties as assig

Qualifica

• tions1-3 years of customer service, inside sales support, order management, or related experience, preferably in manufacturing or distribu
• tion.Associate’s or bachelor’s degree preferred, or equivalent relevant experi
• ence.Experience working with ERP systems and Microsoft Office t
• ools.Strong communication, organization, and follow-through sk
• ills.Detail-oriented and able to manage multiple priorities in a fast-paced environ
• ment.Ability to work effectively with customers, sales, operations, and plant t

Preferred Skills/Attr

• ibutesCustomer-first m
• indetStrong problem-solving and follow-up
• skillsAbility to prioritize urgent delivery and service
• tmentsAccurate data entry and documentation
• habitsProfessional written and verbal communi

Compensation and B

$55-60KBenefit Offe rings: Paid Holidays; Paid Vacation/Sick Time; Health, Vision, and Dental Insurance; Disability Insurance; Life Insurance; Flexible Health Spending Account; 401(k) with employer match; Discretionary Bonus Program; Education Assistance; Professional Development.*Benefit eligibility subject to company policy and benefit summary plan descr

iption. MultiTech Industries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, and discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.