Customer Service Representative

Consolidated Industries, Inc.; Cheshire (CT); On-site; USD 52,000 - 68,000; Full time

Job summary

Consolidated Industries, Inc. in Cheshire, CT is seeking a Customer Service Representative to oversee assigned accounts from our international customer base.

You will act as the primary link between our manufacturing site and customers, coordinating multi-level communications on technical and business topics in a fast-paced environment. The role includes serving aerospace OEM and Tier 1 customers, managing RFQs, order statuses, and documentation in the ERP system, and delivering timely updates.

Qualifications

• Experience delivering customer service in a manufacturing or aerospace setting.
• Ability to manage multiple accounts and stakeholders.
• Familiarity with RFQs and order tracking in ERP systems.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts with internal teams.
• Deliver prompt, professional responses to RFQs, order inquiries, surveys and complaints.
• Prepare accurate product quotations per pricing policies.
• Provide timely updates on activities, orders, and initiatives to internal and external stakeholders.
• Generate weekly reports on account activity, order status, and delivery schedules.
• Resolve order-related issues and coordinate with internal teams to escalate as needed.
• Enter customer purchase orders into ERP and meet deadlines.
• Monitor orders from entry to delivery, coordinating production and documentation.
• Utilize customer portals to manage POs, forecasts, and contracts.

Skills

Customer service

Account management

RFQ handling

ERP systems

Internal coordination

Tools

ERP software

Job description

We are looking for a Customer Service Representative (CSR) to join our team. In this role you will oversee assigned accounts from our international customer base.

You will serve as the primary link between our manufacturing site and our customers in a fast-paced environment where you will prioritize your own workload. In addition to communicating directly with Aerospace OEM and Tier 1 customers, you will be responsible for coordinating multi-level communication on a variety of technical and business topics, including problem resolution.

This position is closely integrated across the site and is responsible for advocating for assigned customers with the entire team including operations, engineering, and quality.

At the heart of the Aerospace Industry, you will join a team working on critical Aerospace Components on top military and civil programs.

Specific job responsibilities include:

• Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-term relationships with customer contacts and internal stakeholders.
• Deliver exceptional customer service by responding promptly and professionally to Requests for Quotations (RFQs), order status inquiries, surveys, complaints, and other customer requests.
• Prepare accurate and timely product quotations in accordance with established company pricing policies and procedures.
• Provide clear, timely updates on customer-related activities, order progress, and business initiatives to internal teams and external stakeholders.
• Prepare and present comprehensive weekly reports on account activities, order status, delivery schedules, and outstanding customer requirements.
• Address complex customer requests, resolve order-related issues, and coordinate escalations with the appropriate internal teams to ensure timely and effective resolution.
• Ensure accurate and timely entry of customer purchase orders into the company’s Enterprise Resource Planning (ERP) system, meeting established deadlines and procedural requirements.
• Monitor customer orders from initial entry through final delivery, coordinating contract reviews, production schedules, packing slips, certification packages, and other required documentation to support on-time shipment.
• Utilize customer-specific e-business portals to manage purchase orders, order acknowledgments, forecasts, production planning, quality documentation, and contractual information.