Customer Service Specialist — Real Estate Storage

Storage Post; Plainview (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Full Benefits Package

401(k) + 4% Employer Match

24 Paid Days Off/Year

Job summary

Storage Post in Plainview, NY is seeking a Customer Service Representative to join our team. This full-time role requires weekend availability and a dedication to delivering exceptional service during moves, transitions, and storage needs.

You will handle inquiries, support overflow sales calls, and help customers find the right storage solutions while upholding high service standards. Join us to contribute to a stress-free storage experience for customers.

Qualifications

• 2+ years of customer service experience.
• Weekend availability to support varied schedules.
• Excellent verbal and written communication skills.
• Professional phone presence and friendly demeanor.

Responsibilities

• Handle inbound customer inquiries and provide tailored solutions.
• Support rollover sales calls using provided scripts to ensure a positive experience.
• Monitor support queues and address issues promptly.
• Manage customer credits and assist with claim management.
• Identify and report operational gaps or issues.
• Support ad hoc operational projects as directed by supervisor.

Skills

Customer service

Communication

Time management

Conflict resolution

Teamwork

Job description

Storage Post in Plainview, NY is seeking a Customer Service Representative to join our team. This full-time role requires weekend availability and a dedication to delivering exceptional service during moves, transitions, and storage needs.

You will handle inquiries, support overflow sales calls, and help customers find the right storage solutions while upholding high service standards. Join us to contribute to a stress-free storage experience for customers.