Customer Service Specialist — Quotations & Orders

Ferrotec; Livermore (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Ferrotec, a Livermore, CA-based technology company, seeks a Customer Service professional to manage quotations, sales orders, bookings, and shipments.

You will coordinate with multiple departments, enter orders in Oracle, and update delivery dates to ensure accurate, timely service.

Requirements include a high school diploma and 2+ years in a similar role with ERP experience; bilingual skills are a plus.

Qualifications

• High School Diploma or equivalent and 2+ years experience.
• Experience with an ERP system, preferably Oracle.

Responsibilities

• Process quotations, sales orders, bookings, releases, and shipments.
• Enter sales orders into Oracle.
• Coordinate with other departments to resolve problems.
• Maintain and update customer need dates and scheduled ship dates.
• Audit order entry for compliance.
• Provide information to sales and engineering for quotations.
• Support change in the organization.

Skills

Customer service

Coordination

Communication

Education

High School Diploma or equivalent

Tools

Oracle ERP

Job description

Ferrotec, a Livermore, CA-based technology company, seeks a Customer Service professional to manage quotations, sales orders, bookings, and shipments.

You will coordinate with multiple departments, enter orders in Oracle, and update delivery dates to ensure accurate, timely service.

Requirements include a high school diploma and 2+ years in a similar role with ERP experience; bilingual skills are a plus.