Customer Service Specialist — Quick, Empathetic Support

Ubiquity Global Services, Inc.; Mission (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Ubiquity Global Services, Inc. in Mission, Texas is seeking a Customer Service Representative to handle inquiries via phone, email and chat, process orders, and manage customer accounts with accuracy and care.

You'll collaborate with teammates to improve service processes, maintain detailed records of interactions, and provide feedback on product improvements based on customer insights.

Qualifications

• A positive attitude and willingness to learn.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Previous experience in customer service is a plus but not required.

Responsibilities

• Address customer inquiries via phone, email, and chat.
• Process orders and manage customer accounts effectively.
• Resolve complaints with empathy and professionalism.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Provide feedback on product improvements based on customer insights.

Job description

Ubiquity Global Services, Inc. in Mission, Texas is seeking a Customer Service Representative to handle inquiries via phone, email and chat, process orders, and manage customer accounts with accuracy and care.

You'll collaborate with teammates to improve service processes, maintain detailed records of interactions, and provide feedback on product improvements based on customer insights.